Kimberly Mauldin Email and Phone Number

• Prepare of Journal Vouchers, Account Reconciliations, various spreadsheets and data files • Prepare cash item summary and supplemental cash reports• Support Refunds, Tax exempt corrections and Franchise Tax audit.• Complete and maintain communication with monthly NESB Gypsum accounts for Consolidated Fuel Accounting• Provide primary cash liaison support for region and local offices. Assist local office personnel with cash problems such as open and out of balance cash• Actively participate in INovah cash software project• Complete Miscellaneous Adjustment work items related to charge offs, cash corrections, tax adjustments and solar meters.• Detailed knowledge of General Accounting Procedures and Customer Service Standard• Assist Internal Controls with over 40 Revenue controls for quarterly review

• Prepare of Journal Vouchers, Account Reconciliations, various spreadsheets and data files • Prepare cash item summary and supplemental cash reports• Support Refunds, Tax exempt corrections and Franchise Tax audit.• Complete and maintain communication with monthly NESB Gypsum accounts for Consolidated Fuel Accounting• Provide primary cash liaison support for region and local offices. Assist local office personnel with cash problems such as open and out of balance cash• Actively participate in INovah cash software project• Complete Miscellaneous Adjustment work items related to charge offs, cash corrections, tax adjustments and solar meters.• Detailed knowledge of General Accounting Procedures and Customer Service Standard• Assist Internal Controls with over 40 Revenue controls for quarterly review

• Processed adjustments to residential and commercial accounts based on request of incorrect billing. Accurately processed work flow items created due to billing problems• Maintain High Bill re-read database• Chosen as one of the three employees within the Billing Service department to complete special projects. Special projects consist of investigating and correcting mixed meters. Completing spreadsheets to debit/credit the correct account, completing rate corrections, and tax corrections• Communicated daily with marketing on billing corrections in CSS based on marketing investigations• Knowledge of Commercial and Residential rates to assist in making billing corrections• Assisted Supervisors with completing the monthly SOX report to ensure compliance

• Completed all service orders in ARMS• Monitored and completed Work Flow Manager for all Metro Atlanta regions for service and pre-bill orders• Maintained High Bill re-read database by review reading history and adjusting bills accordingly. • Assisted with Help Desk and Dispatchers• Input Change meter orders for AMR pilot program by assisting field members and team leaders for Metro Atlanta Region

• Responsible for taking escalated inquiries from consultants who need immediate assistance along with calls that required supervisor intervention• Provided hands on support to approximately 20 – 25 Customer Service Consultants• Assisted supervisor with QIR issues, quality monitors, and total view adjustments• Assisted commercial and industrial customers with bill inquires• Performed rate analysis and comparison using Wincalc and comparative information.• Assisted customers with billing questions, new service orders, disconnects, transfers, line trouble, end-use product information and meter information• Completed of daily reports for marketing to log all CENS calls• Acted as liaison between commercial and industrial customers to communicate inquires to Key Account Managers

• Answered approximately 130 inbound calls for new service, disconnects, transfers, collection arrangements, and outdoor lighting• Handled all Residential, Commercial and lighting inquires.• Mentor new hires