Kimberly Mcdonald Email & Phone Number

Greater Atlanta Area

- Assists clients with buying and selling homes according to their individual needs.- Generate new business through targeted marketing and referral.- Stay up-to-date with market trends and values in various areas of the Atlanta Metro area to best assist clients.- Fosters positive communication and trusting relationships with clients by successfully addressing their needs.- Negotiates purchase and sale agreement specifics on behalf of buyer and seller clients.- Conducts open houses to help market listed properties.- Attends continuing education classes that are required to keep an active license.

Greater Atlanta Area

- Responsible for managing, monitoring and providing EDI support for all assigned practice’s Revenue Cycle Management billing staff pre and post go-live.- Implemented and maintained file maintenance libraries, payers, providers, and groups which corresponded to EDI processes and formatting within the software.- Responsible for learning specific billing requirements for various clinic types such as FQHC, ASC, RHC, CHC, IHC, and BHC.- Analyzed and tested ANSI 837 Professional and Institutional files to make sure practices were filing claims appropriately based on clearinghouse and payer requirements.- Conducted weekly trainings with clinics and hospitals to ensure clients thoroughly understood the billing and claim process and were being adjudicated appropriately.- Performed ANSI 835 training and posting. Instructed on formatting issues if file was unable to be posted.- QA new software releases.- Resolved issues presented by high-profile practices when escalated to upper management.- Maintained and updated policy and procedure documentation.

Alpharetta, Georgia, United States

• Assisted clients with new installs and upgrades to Medisoft Clinical and Lytec MD.• Worked with various databases such as Advantage, C-tree and SQL.• First line of support for end users and resellers who need assistance with troubleshooting technical errors within the Software.• Utilized Clientele and CSS database management systems to create tickets for all support calls.• Checked Clientele and CSS databases for open tickets and calls or emails clients back with resolutions.

Alpharetta, Georgia, United States

• Identified, tested, and documented software defects and enhancements.• Worked with various databases such as Advantage and SQL.• Second level support to resellers, clients and tier 1 team members.• Created knowledge articles for the knowledge base.• Communicated with insurance payers for claim rejections and denials.• Utilized CSS database management system to create tickets for all support calls.• Resolved issues that were escalated from management and tier 1 representatives.

Alpharetta, Georgia, United States

• Utilized in depth knowledge of the ANSI X12 formats including 835, 837, 277, 270, and 271Professional formats.• First line of support for end users and resellers who need assistance with submitting electronic claims through Medisoft, Lytec, Claims Manager, Claim Manager 4, Revenue Management, and Concept Practice Management Systems.• Acted as a liaison between end users and the clearinghouses.• Utilized the knowledge base for resolution of issues.• Communicated with insurance payers.• Documented all calls by creating tickets using the CSS database management system for further reference.• Checked CSS database for open tickets and calls clients back with resolutions.• Ability to prioritize and escalate tickets based on severity and company guidelines.• Utilized various tools to remotely access customers’ computers to diagnose and educate them on how to resolve various issues.