Kimberly Mcvea Email & Phone Number

Experienced healthcare operations professional with 8+ years of experience in coaching, collaborating and administration in a corporate setting. Extensive knowledge in accounts receivable and office coordination, providing administrative support to over 10 team members and interfacing with physicians, dentists, and dental surgeons. With an unwavering commitment to ensuring that customers are satisfied with all programs. Excellent public-facing point person for clients, customers, vendors and equipment and service providers. Committed to maintaining awareness of current industry regulations and best practices.

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  Studio Manager

  Tend

  Sep 2021 - Present - Washington, District Of Columbia, United States

  ● Lead studio team of 30+ staff including clinical and clerical personnel. This includes,but is not limited to: assigning tasks per scope of practice/job description andusing/creating tools to ensure tasks are complete in support of the studio’s goals, abilityto identify gaps in performance and opportunities for coaching/additional training,performance management, both informal and formal check-ins and reviews.● Ensures the practice operates optimally, effectively, efficiently and in accordance withestablished standards, across staffing, scheduling, inventory, and member experience.● Drives practice productivity through KPIs and performance goals and works with leadersto make adjustments. Ability to come up with proposed solutions, utilize availableresources/documents (i.e., checklists, SOPs) and QA consistently to ensureimplementation was successful.● Collaborates with the studio teams to meet/exceed monthly revenue goals, NPS goalsand expense projections.● Leads practice team onboarding (i.e., both internal and external employees), training,and meetings, focused on studio performance, building alignment, culture, &collaboration.● Performs random audits of member’s charts in conjunction with Managing Dentist toconfirm clinical quality is upheld by clinical staff and efficiency (i.e., time studies). Assessand make recommendations to ensure optimal comfort, safety, and compliance withregulatory bodies (OSHA).● Cultivates an exemplary customer experience for members and Tend staff and promoteseffective communication skills across the team.● Sense of ownership over facility and studio equipment to ensure all needed items areoperational and requesting support to address when needed.● Manage all staff schedules to optimize the member experience, align with volumeexpectations, and meet studio performance targets.