I was promoted by President and CEO to lead the operations of a multi-location medical practice and increase business growth.• Through strategic planning, I implemented a recruitment plan to increase the number of medical providers, which doubled our business capacity and fostered the growth of the highest profitable business sectors. • I rebranded the business by crafting a concierge model aligned with a customer-centric businessmodel, which dramatically increased customer satisfaction and catapulted the business’ reputationto best-in-class.• Rebuilding the team with highly motivated professionals, working in a synergistic, focused fashion resulted in increased productivity and improved staffing retention.• Through active participation in daily operations, I identified gaps in processes and systems and incorporating efficient solutions resulted in 10-fold business growth.• Being agile and adaptable to ambiguous market conditions has allowed the business to flourish and expand. -- During the covid-19 pandemic, our team pivoted a high volume business division from an in-office to an out-door environment. Making this out-of-the box adjustment, allowed us to avoid business closure, meet business demand, and provide services in a safe environment for the staff and patients alike.• Using strong negotiation skills when purchasing capital equipment allowed for the business to reduce cost. • Incorporated new technology platforms to further improve productivity, efficiencies, and satisfaction with staff and patients alike.

I was recruited to analyze the market position of the medical practice and implement strategies to grow the business volume and revenue.• Implemented a robust marketing plan which included; a website build-out, search engine optimization, targeted radio, television, print, billboard and on-line advertisement, in-bound referral stream, digital displays, and on-line patient reviews. --Orchestrated a ground-breaking television broadcast, to showcase cutting-edge services and build brand awareness. This was the first in the television show’s history to broadcast a live procedure and allowed us to convey the message of how simple the procedure is to have. This broadcast became a long-term marketing tool when messaging the benefits of our services to customers and referral partners. -- Directed the build-out of a new, cutting-edge website and led strategies to optimize online presence and reputation management. This increased business and secured a 4.8 rating with Google and a solid funnel of new business. -- Managed vendors and marketing partnerships to ensure the marketing initiatives were aligned with the vision of the practice and we received a strong return on investment. -- Revived and cultivated new referral sources by implementing a robust education campaign highlighting the benefits our services for customers and the referral source. Optimizing these relationships resulted in a doubling of our business demand and the opening of a second location.• As a result of increased business demand, I assisted with the section of a second location and directed the build-out, outfitted with the most technologically advanced equipment and cutting-edge medical treatments.

Promote the utilization of specific IgE blood testing within Primary Care, Allergy, ENT, and Pulmonary offices in order to clarify diagnosis, optimize treatment management and assist with appropriate referrals.Assist with interpretation of laboratory results.Collaborate as a liaison between physician offices and reference laboratories.Launch new testing technology within territory.

Promote prescription rhinitis, pain and allergic conjunctivitis medications within the Primary Care, Allergy, ENT, Pulmonology, Pain Management and Orthopaedic.Successfully launched Soma 250mg, Astepro and Astepro 0.15%.Promoted to Professional Medical Sales Representative (3/07) for consistent sales and territory management performance.

Responsible for training and mentoring new regional hires and territory management of the St. Louis metropolitan area.Promoted prescription products within the Obstetrics and Gynecology, Urology, and Otolaryngology offices.

Implemented inside sales and customer services and participated in trade shows.

Responsible for managing the Program Division, which consisted of 6 departments and 20 staff members.Developed and implemented plans to grow division by 50% within one year.Expanded service area in three counties within six months.Designed a school-based mentoring program which increased volunteer participation.Established a proactive data base system to track volunteers and participants.

Responsible for preventing disconnection of gas and/or electric services with clients in crisis.Conducted budget management for an average caseload of 85.Networked with community agencies for referral system.Managed the Adopt-A-Family program.