-Collaborate proactively with new and existing customers to set goals, timelines, and strategic plans for implementation success-Deliver quality implementation training while catering to each customer's individual needs and goals-Create and review success plans to ensure the customer's satisfaction with their experience, support their instructional differentiation, and enhance their overall results-Skillfully conduct data analysis sessions with customers to provide them with actionable insights to their implementation-Forge strong partnerships with customers to ensure seamless support