Kimberly Mosley Email & Phone Number

United States

• Maintained high standards of customer service and customer but demonstrating a positive and professionalism attitude.• Resolve questions and solve minor issues for the clients and restaurant partners.• Help with handling a high volume of client, driver and restaurant e-mails, chats and contacts (inbound and outbound)• Team player: Assist other Care Departments with assisting customer contacts, email and chats.• Follow policies that are in place to ensure our clients receive consistent, high quality and excellent service.• Quick Learner: Learn the newest policies and procedures implemented by the company daily.• Update reports for the varies lines of business that I work • Collaborate: worked along side coworkers to implement a new program and assign work to the team member. • Training: Assisted with training new specialist and ensuring they were fully equipped with the tools needed to succeed with in our line of business.• Make sound judgment when applying the processes and procedures when handling day – to – day task. • Worked closely with our legal department when terminating contracts.• Investigate hard cases while handling fraud cases.

South Holland, Il

• Maintained high standards of customer service during high-volume, fast-paced operations.• Crossed-trained new team members to ensure.• Prepare all food orders within a 2-5-minute time frame while maintaining appropriate portion control and food safety practices.• Handled currency and credit transactions quickly and accurately.• Maintained a clean and safe environment, including in the kitchen, bathrooms and building exterior.• Report to each shift on time and ready to work while wearing a neat and clean unwrinkled uniform.• Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.• Performed all position responsibilities accurately and in a timely manner.• Demonstrated integrity and honesty while interacting with guest, team members, and managers.

Bachelor'S Degree, Christian Counseling, Junior

Human Services, General