• Managed client experience and ensured satisfaction by engaging them in needs-based conversation to identify potential opportunities and offer advice & guidance.• Managed accounts and operations using various organizational tools like Excel and Wave. Controlled annual income of approximately N6M in the final year (100% increase from the previous year’s N3M) and maintained expenditure budget within 40% of income. • Managed creative direction and development of marketing projects including branding, photography, and graphic design. Standardized creative design processes by developing policies & procedures and enforcing best practices. Resolved design issues proactively, working closely with the team to develop and implement solutions.• Managed employee relations, training & development, and administration of payrolls to a minimum of four employees. Resolved problems between production, fulfillment, and customer service teams with excellent cross-functional collaboration skills.

• Welcomed customers warmly and provided banking services to them by receiving deposits and tax payments, cashing checks, issuing savings withdrawals, and completing account transactions using banking software. Aided technologically challenged customers by simplifying the use of digital products.• Identified customer needs and managed cross-selling opportunities by providing updated and accurate knowledge of financial products, practices, trends and service offerings and consistently exceeding marketing goals.• Complied with bank operational activities and security procedures by participating in dual-control functions, supporting inventory management, auditing other tellers’ currency, escalating service requests, assisting in certification of proof, and opening & closing activities.• Followed through on risk and compliance processes and policies to ensure the safeguarding of customers’ assets, maintain their privacy, and act in their best interests. Verified check endorsements, customer identification, and other required documentation acting in strict compliance with banking standards, regulations, and laws.• Managed, loaded, and reconciled cash transactions; counted and packaged currency & coins and reconciled all discrepancies. Entered financial data into the system.

• Travelled to various hard-to-reach communities to monitor, report, and evaluate the implementation of vaccination programs and ensure the correct and appropriate application of tools and strategies. Socialized with under-served communities to build relationships and encourage trust and acceptance of aid.• Coordinated advocacy and social mobilization; resource mobilization and collaboration with international agencies, states, Local Government Areas (LGAs), and communities as well as Ministries, Departments & Agencies (MDAs), and other relevant stakeholders.• Collaborated in planning, implementation, supervision, and documentation of various agency projects including Yellow Fever Preventive and Reactive campaigns, Oral Cholera Vaccination campaigns, 2018 African Vaccination Week, and The Nigeria Immunization Technical Advisory Group (NGI-TAG).• Collaborated with team to develop supervisory tools for monitoring and evaluation of activities using Excel and ODK platform.• Monitored coordination of departmental planning cycles. Coordinated production of monthly and quarterly reports for the department according to the requirements of the Department of Planning, Research, and Statistics.• Managed communication between the Director and both internal and external parties. Liaised with staff to ensure synchronicity of official meetings and Director’s activities. Anticipated and drafted communiqués like emails, letters, speeches, and press releases on behalf of the Director. Performed other duties as assigned by the Director or Management.

• Liaised with external project teams to achieve mandates of the National Immunization Financing Task Team (NIFT) and Women Advocates for Vaccine Access (WAVA).• Researched and produced current informational packets like immunization factsheets and tool kits for various programs.• Provided research and editorial support for grant applications as well as various publications of the organization including blog posts and newsletters.• Assisted in the evaluation of WAVA grant applications.• Provided technical support to the NPHCDA on behalf of IVAC/DCL for various projects including the PHC Under One Roof (PHCUOR) Top Management Team and the 2017 African Vaccination Week (AVW) Team.

• Represented the organization at various meetings, events, conferences, and workshops to build relationships with funders, policymakers, practitioners, and researchers reported back on outcomes and action points. • Provided research support for various projects and publications by the organization including budget tracking, stake-holder mapping, and analyses. • Promoted productivity by preparing meeting agendas, coordinating schedules, catering, luncheons, and both internal and external correspondence.

• Managed client experience, drove user engagement and supported customer service by solving queries, replying to comments, and monitoring responses. Planned quick-response content for urgent information and marketing needs.• Collaborated with owner to research market needs and marketing strategies. Managed brand and online activities promoting mission and values.• Reviewed digital analytics and compiled data across social platforms to track sale trends and marketing data. Supplied recommendations after evaluation.• Researched marketing opportunities, content ideas and community management best practices for social media. Optimized conversion through well-implemented and managed multi-platform social media content.• Developed image, copy and video content across social channels centered on increasing brand awareness and engagement among target demographics. Launched ads and social posts media to engage target audiences.

• Attended to patients’ file inquiries, de-escalating emotional events and agitated clients.• Managed medical records and documents. Collected, compiled, classified, and coded high volumes of patient information entering data into the internal database system.• Identified and corrected data errors using established quality control methods, thereby ensuring the accuracy and integrity of the data entered.• Collated data and generated daily & bi-weekly statistical reports using MS Word and Excel sheets for corporate and administrative use. Updated and maintained databases tracking and improving record keeping.• Maintained and organized patients’ files and appointments, maintaining confidentiality and adhering to company policies and procedures. Retrieved and relayed hard and soft data for medical practitioners. • Ensured compliance with medical and legal requirements and standards.

• Responded quickly and effectively to client concerns to avoid issue escalation and maintain positive interaction.• Facilitated communication between Partner Merchants, eMoneynet team, and subscribers. • Developed productive relationships with business owners, executives, and managers to optimize online marketing and public relations strategies.• Organized and oversaw external affairs and marketing strategies. • Oversaw employee recruitment, training, and onboarding processes for the company project, eMoneynet. My team won the “team with the most sales” award many times.• Maximized employee performance with hands-on training and close mentoring.• Improved productivity after reviewing and modifying operations and workflows.• Managed daily workloads by organizing schedules and delegating tasks.• Championed new policies and regulations to minimize production errors and incidents.

• Explored client needs and provided hands-on demonstrations of products in-store.• Acted as a spokesperson for affiliated projects at various events and business fairs.• Developed and maintained high levels of knowledge of company products, promotions, and store sales functions.• Worked with team members to accomplish tasks and meet targets.• Represented the company at various meetings and reported back to my supervisor. • Coordinated logistic arrangements for company representation at various events and fairs.• Collected data and conducted statistical analysis for various projects.