Kimberly Nunn Email and Phone Number
Kimberly Nunn work email
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Kimberly Nunn personal email
SUMMARY OF QUALIFICATIONS• 25+ years of extensive experience in supporting computers and networks• Highly skilled in troubleshooting hardware, software, LAN, WAN and operating system issues• In-depth knowledge of branded and non-branded PCs, laser printers, laptops, and peripherals, RIM, Android, Apple and Windows cellular devices and bar-code scanners• Hands-on experience in hardware repairs such as video cards, motherboards, and hard drives, Blackberry (RIM), Android, Windows and Apple Cellular Devices, in addition to a number of software programs• Demonstrated ability to provide user support by means of remote access tools• Advanced Skills in Admin O365, Azure, Exchange Admin, Skype for Business Admin, Windows 10, Microsoft Office 2007/2010/2011• Able to configure and troubleshoot Microsoft Enterprise, Active Directory and IBM Lotus Notes• Microsoft Sharepoint Administration• Web Development Skills: • ASP & VBScript • VB.net • Flash and ActiveScript • JavaScript • PHP • Pearl • Python • Ruby and Ruby on Rails • Structured Query Language (SQL) • Search Engine Optimization (SEO) • Word PressACCOMPLISHMENTS• Reorganized help desk procedures, shortening response time from 30 to 15 minutes• Designed and implemented a new network strategy• Trained and coordinated activities of 30 technical support coordinators whose efforts resulted in good user experience and high customer service ratingsVOLUNTEER AND COMMUNITY ROLESColdspring Community Center, Coldspring, TxBoard of Directors June 2016 to presentColdspring Area Art League, Coldspring, TxBoard of Directors June 2016 to present
Impact Emergency Crisis
View- Website:
- epiclandscaping.biz
- Employees:
- 5
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Chief Information OfficerImpact Emergency CrisisShepherd, Tx, Us
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Information Technology ConsultantGirl Gone Wireless (In Process Of Set Up) Feb 2022 - PresentUnited StatesAs a self-employed IT Consultant working in a hybrid model, I can offer specialized expertise and services to clients across various industries. Key Responsibilities:Client Consultation, Solution Design and Implementation, Technical Support, Technology Training and Education, Project Management, Online Marketing
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Chief Information OfficerImpact Emergency Crisis Jul 2023 - PresentUnited States
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Global It Service Desk Team Lead/Interim Service Desk ManagerEssentra May 2018 - Mar 2023Houston, Texas, United States -
Information Technology System AnalystEssentra May 2019 - Jul 2021Houston, Texas
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Business OwnerNunn Mobile Repair And Buyback Mar 2015 - Feb 2023Repair of cellular devices including screen replacement, water damage, firmware, and boot issues. My business is mobile, so I come to you. I am also always looking to buy devices from my clients. Damaged devices OK.
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Information Systems Project ManagerHuntsville Memorial Hospital Sep 2016 - Jun 2018Huntsville, TxResponsible for multiple, some significant, Institute-wide projects, focused on meetingproject commitments, including communications with sponsors, stakeholders, and third party vendors. Coordinates the design, testing, planning, and implementation of all IT projects, lead planning and/or implementation of projects. Facilitate the definition of project missions, goals, tasks,and resource requirements; resolve or assist in the resolution of conflicts within and between projects orfunctional areas; develop methods to monitor project or area progress; and provide guidance or direction if necessary.Responsibility for assembling the project staff; based their technical or functional development during the project or projects, manage resource allocation, facilitate the definition of service levels and stakeholder requirements, interact regularly with existing or potential clients to determine their needs and to develop plans for improving delivery. Advocate on behalf of clients and represent clients' needs as appropriate to senior management. Work cross-functionally to solve problems and implement changes. -
It Computer TrainerHuntsville Memorial Hospital Jun 2016 - Jun 2018Huntsville, Texas
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Help Desk SupportHuntsville Memorial Hospital May 2016 - Sep 2017Huntsville, Texas
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Technical Support ManagerJust Develop.It Feb 2016 - May 2016Houston, Texas
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Network Support AnalystInfrastructure Networks, Inc. Nov 2013 - Aug 2014Houston, TxInfrastructure Networks provides broadband wireless and carrier ethernet services, including voice, data and real time video communications over licensed spectrum to Critical Infrastructure entities - including those involved in the exploration, production and delivery of oil and natural gas.
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Remote Help Desk ConsultantK Nunn, Dba Sep 2010 - Jan 2013Shepherd TexasWorking with various companies from home office, including Texas ICO, We Care Lawn Services, Phantom Marketing, Inc., and various individuals via Odesk, Linkedin contacts, personal internet ads and Online boards. References are available.Job Description: Respond to requests for technical assistance in person, via phone, electronically, diagnose and resolve technical hardware and software issues, research questions using available information resources, advise user on appropriate action, follow standard help desk procedures, log all help desk interactions, administer help desk software, redirect problems to appropriate resource, identify and escalate situations requiring urgent attention, track and route problems and requests and document resolutions, prepare activity reports, prepare expense reports and invoicing, stay current with system information, changes and updates
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Technical Support CoordinatorVerizon Wireless Dec 2005 - Jul 2010Provide exceptional customer service and technical support for internal and external voice and data product customers. Troubleshoot hardware and software issues and identify network/applications issues. Provide detailed information on how to set up/configure data and voice products. Verify provisioning and diagnose device or Network issues. Troubleshoot for PC Operating systems, specifically Device Manager and TCP/IP configuration. Use various administrative department tools and on-line resources for customer resolution. Use trouble ticket system for tracking customer interactions and problem resolution. Evaluate customers concerns and resolve problems to customer satisfaction. Demonstrates and practices regularly the skills necessary to handle any CS and/or Technical Support call type that is routed through the center in this function. Follows up with customer to ensure first call resolution and achieve and deliver 100% customer satisfaction -
Technical Support SupervisorVerizon Dec 2005 - Mar 2010United StatesSupervise a team of up to 20 Technicians to provide exceptionalcustomer service and technical support for internal and external voiceand data product customers.• •Tracks the work, attendance, and SLA metrics of team. Troubleshoothardware and software issues and identify network/applications issues.• •Completed quality and call coaching on a monthly basis with teammembers one- on-one• •Created and implemented procedures to successfully adhere to SLA,company goals and metrics• •Handled all customer escalations from my team.• •Team was at top for Quality numerous times during my tenure
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Information Technology CoordinatorNew York State Office Of General Services Feb 1995 - Feb 1998Ogdensburg, NyResponsible for networking, trouble shooting and maintaining network between field offices in the Upstate NY Region. Recruiting, training and supervision of administrative personnel (15+).
Kimberly Nunn Skills
Kimberly Nunn Education Details
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Computer Science -
University Of PheonixComputer Programming, Vendor/Product Certification -
Computer Science
Frequently Asked Questions about Kimberly Nunn
What company does Kimberly Nunn work for?
Kimberly Nunn works for Impact Emergency Crisis
What is Kimberly Nunn's role at the current company?
Kimberly Nunn's current role is Chief Information Officer.
What is Kimberly Nunn's email address?
Kimberly Nunn's email address is ki****@****elop.it
What schools did Kimberly Nunn attend?
Kimberly Nunn attended State University Of New York At Canton, University Of Pheonix, University At Buffalo.
What are some of Kimberly Nunn's interests?
Kimberly Nunn has interest in Social Services, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Arts And Culture.
What skills is Kimberly Nunn known for?
Kimberly Nunn has skills like Technical Support, Networking, Troubleshooting, Tcp/ip, Help Desk Support, Microsoft Office, Hardware, Workforce Management, Customer Satisfaction, Operating Systems, Outsourcing, Customer Experience.
Who are Kimberly Nunn's colleagues?
Kimberly Nunn's colleagues are Jesus Vazquez, Alejandro Rangel, Sammy Ferris.
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