Kimberly Olmscheid Email & Phone Number

Apple Valley, Minnesota, United States

Built a digital learning and development program for a financial services company including technology platform implementation, content development, and training operations, serving 33 branches and 750 team members nationally.- Developed a training library through incorporating customized messaging, interactive assessments, and live demonstrations on topics such as software, soft skills, financial transactions, and operations, creating 550+ videos.- Established a scalable digital learning infrastructure by creating branding and quality standards, building training templates, identifying subject matter experts, and providing utilization best practices, maintaining content quality and user-centric design.- Created a pipeline of internal training content creators including program development, expectation setting, and ongoing content management, garnering 60+ content developers and expanding content offerings by 1000%.- Oversaw digital platform management as the system administrator including KPI analysis, ticket management, root cause assessments, and vendor relations, enhancing accessibility and utilization while minimizing downtime.- Directed employee survey development and execution from needs assessment and content creation to strategic deployment and post-survey analysis, across initiatives such as the annual engagement survey capturing an 86% completion rate. - Implemented new technologies to enhance employee learning by identifying gaps and deficiencies, defining priorities, vetting vendors, and managing budgets, with notable successes such a securing a new LMS (Cornerstone) to diversify learning modules, expected to launch in Summer 2023, launching external soft skill content from Skillsoft including managing users and featuring aligned courses, utilizing the Training Arcade to monitor training efficacy, contributing to improving operation training by 80%+, and transitioning new employee training to virtual offerings, shortening onboarding times by 50%.

Apple Valley, Minnesota, United States

Streamlined company learning and development supporting cross-functional teams, diverse projects, and strategic initiatives by providing in-person, virtual, and self-paced trainings, through successful enterprise-wide centralization. - Launched the company’s 1st digital e-learning LMS (Panopto) from in-person through identifying gaps and deficiencies, vetting aligned vendors, converting existing content, and building an implementation strategy, securing senior leadership approval.- Led the transition to web-based survey operations including assessing needs, defining requirements, managing RFPs, vetting vendors, and negotiating contracts and pricing, through the successful launch of a Qualtrics survey platform.- Managed new employee onboarding through targeted orientation, system utilization best practices, leadership introductions, ongoing communication, and transparent expectation setting, empowering competence across up to 15 employees monthly. - Optimized employee-centered training by analyzing operational, client, and performance gaps, identifying learning needs, creating content, and presenting to key stakeholders, with notable successes including enhancing digital banking utilization by creating technology training from conceptualization through implementation, and improving customer service delivery through developing soft skill training, garnering enterprise-wide adoption.

Apple Valley, Minnesota, United States

Executed new member service employee training through content development, targeted messaging, process compliance, best practices guidelines, and in-person delivery, contributing to successfully launching 3 new branch openings.

Apple Valley, Minnesota, United States

Drove member service operations from assessing account needs and performing root cause analyses to providing financial services, supporting 14 local branches.

Apple Valley, Minnesota, United States

Performed automated loan underwriting by analyzing client financials, inputting data, facilitating approvals, providing new funding, and troubleshooting existing accounts, for loans valuing up to $50K for 50 customers daily.

Apple Valley, Minnesota, United States

Enhanced the customer experience including account updates and troubleshooting issues, across up to 75 customers daily.

Shakopee, Minnesota, United States

Drove customer service excellence through strategic communication, reservation management, promotion and offering education, cash management, and relationship development, consistently focusing on enhancing the customer experience. - Led employee training including safety procedures education, customer service guidelines, expectation setting, technical operations, communication strategy, and quality assurance, across 10 new team members.- Top Hospital Fundraiser, 2011

Savage, Minnesota, United States

Directed department operations for an athletic country club including financial management, program enhancements, safety and compliance, facility management, and service excellence training, supporting YoY revenue growth.- Cultivated a growth-centered culture through transparent communication, consistent expectation setting, and collaborative problem solving while overseeing hiring, onboarding, training, and professional development, across 60 team members.- Managed finances and budgets including payroll, transactions and refunds, profit and loss, and monthly reporting.

Bloomington, Minnesota, United States

Shakopee, Minnesota, United States