Kimberly Olmsted Email & Phone Number

Camp Hill, Pa, Us

Camp Hill, Pa

Project managed multiple technology engagements across all types of sectors for consulting firm with clients having national footprint. Lead teams for on-site technical staff to complete an array of different tasks while managing the KPIs for end user reporting.

Carlstadt, Nj

• Provided print procurement and coordination of sales/marketing/promotion print, related collateral for customer• Ensured all on site operations are managed and coordinated to satisfy contracted SLA’s, conceive, document and execute standard operation procedures to support the above.• Provided requested metrics reports as requested from existing reports suite, customizing where necessary• Coordinated efforts with customers marketing group to gather all of the print requirements and data files for current and anticipated projects

Jersey City, Nj

• Review documentation of processes and related controls and evaluate the effectiveness of internal controls, performed SOX compliance, transactional, and operational testing across all processes• Implemented solutions to internal control weaknesses, analyzed and evaluated data for compliance with laws, corporate policies and procedures and best business practices, assisted with training and development of staff

Englewood, Nj

• Oversight and administration of package application requests from submission of request through completion including, documentation, status reporting and updates, meeting setup and facilitation, presentation updates, document management• Provided support to project management teams to ensure deliverables are met and status reporting provided as needed• Proficient use of project management tools adopts practices to ensure projects kept on track, assisted with scheduling events such as application review meetings and coordination of user acceptance testing• Liaison for all requests coming in and going out of packaging, including: communications with Application Support Groups; communications with vendors, providing status updates as needed• Processed all incoming requests, including: assisting users when needed in submitting requests, scheduling and conducting preparation meetings and ensuring that all requirements have been met• Managing workflow, including: assigning jobs, assigned estimated completion dates; monitored all items, rearranging assignments and/or priorities to meet deadlines, determined action for aging requests (closing, expediting, escalation, etc.)• Scheduled End User Acceptance Testing, including: scheduling the tests with the users; configuring and building the test machines; and assisting users in upgrade testing scenarios• Maintained accurate records for each packaging request from preparation through End User Acceptance Testing• Led Business Line meetings, including: scheduling; preparing and presenting reports on all items, and taking notes and reporting minutes from each meeting• Processed training which Includes: quarterly group and individual training of application and support owners• Built constructive relationships with primary customer contacts and apply knowledge of customer’s business (organization structure, etc.) to partner with Sales to assess and develop processes to deliver on service quality and solutions

West Caldwell, Nj

• Oversaw all aspects of technical system design, implementation, troubleshooting, and administration• Managed and led team to provide support for all corporate technology systems and services to meet or exceed service level agreements• Provided general system design, implementation, and administration to assure highest reliability and availability of IT services, maintained backup/recovery procedures and disaster recovery environment.• Implement and support software upgrade and patch management procedures, developed processes, procedures, and guidelines for troubleshooting system events and performing sustaining tasks• Coached, mentored and developed technical team members, monitored and administered servers utilizing UNIX, Linux, and Windows operating systems, documented system specifications, licensing, configuration, and infrastructure.• Proposed new initiatives, develop plans and lead projects to support business needs and improve efficiencies.• Developed and supported procedures for system security, managed daily operations of systems support team responsible for corporate technical systems• Partnered with Oppenheimer, AIG, JP Morgan, New York Stock Exchange, Sony, Clinical Diagnostics frequently traveling to New York, NY to meet with clients accompanying sales team• Collaborated with AIG setting up all financial documents on project, streamlined procedures

West Caldwell, Nj

• Developed leads for sales pipeline, leveraged current business relationships and building new clients, built long term business relationships with existing clients and new clients• Implemented sales strategies in conjunction with management to maximize account penetration• Continuously learned and developed knowledge of new technologies and selling points including enhancing expertise in the company's products and solutions• Developed and implemented sales plans to provide clearly defined strategies, tactics and timeframes to maximize revenue, ownership of the geographic territory designated by management