- Assist insureds in CA, TX, NM, NH, VA, PA, RI, HI, ME, & ACMO in filing claims for first notice of loss.- Handling requests for insureds in CA, TX, NM, NH, VA, PA, & ME with all their auto, home, earthquake, watercraft, renters, or condominium policies.- Assisting our Emergency Roadside Department during overflow of calls occur for getting members roadside assistance in critical moments and putting them at ease in the process.- Amending in upkeep, explaining benefits, and assisting in payment for our clients memberships.- Prior roles in assisting with mentoring new hires to get them ready to hit the ground running when taking care of our insureds. - Utilizing my experience firsthand working for a dealership, body shop, & car rental to help inform insureds of process and steps to expect when filing a claim until their adjuster can get in contact with them to keep insureds informed, ready, & confident in our willingness to assist them during their claim. Making the process an easy one with minimal legwork for our insureds.- Building meaningful and lasting a relationships with our members and insureds to ensure they are taken care of and at the right spot when here at AAA. - Assisting in having a flexible schedules to assist management, peers, & clients to be willing work at almost any hour to ensure members taken care of.- Process payments for clients on their accounts and assisting with looking for ways to create a membership/or insurance policy that meets their needs financially while maintains adequate coverage and full understanding of their policy coverages.- Going above and beyond to follow up and through with any insured’s call that comes my way to best ensure first call resolution and take the burden of our insureds to follow with and take care of with mortgage companies or lienholders.- Making sure every client feels and knows they are important to our company and demonstrating it by means of excellent customer service.

I assist in the scheduling shoots, financial decisions, negotiating contracts, sourcing materials, communications with contractors, models, vendors, and coordinating pop ups with location owners.Feel free to email kimberlym.perez57@gmail.com for further inquiries. Or reach out on Instagram at: kimberlym.perez57

- Data Entry.- Expedite vehicles for customers.- Work closely with insurance companies to relay information on supplemental findings by the estimators needed to approve and continue with vehicle repairs.- Take and relay messages quickly and accurately to estimators with time sensitive matters.- Help with imputing flagging hours into work tickets to ensure technicians and painters get paid for their labor.- Establish and maintain relationships with internal and external customers to assist in reaching monthly goals and quotas.- Handle various forms of currency to attach to files when closing from checks from insurance companies to credit card transactions, personal checks, & cash from customers- Maintain confidentiality personal messages from the business, external accounts, and customers.

- Provide rental vehicles.- Became certified to sell rental insurance, property insurance, and personal accident insurance.- Work with insurance companies daily for setting up rentals for claims.- Proficient in accounts receivables and collecting debts from insurance companies on rental bills.- Work with Service department in car dealerships for making sure their customers are taken care of provided with a mode of transportation.- Built loyal customer base and long lasting accounts due to excellent customer service and trust earned from customers in confidentiality and individual attention paid to each customers situation.-Not only met, but consecutively surpassed goals monthly for sales.

- Resolved escalated customer complaints and staff conflict. - Partnered with manager on scheduling, budgeting, inventory and bookkeeping - Balanced daily sales, cash receipts and expenditures. - Produced corporate status reports. - Trained employees and worked at franchises as needed. - Opened and closed facility; made company's bank deposits. - Earned re-certification from Texas Alcoholic Beverage Commission. - Earned ServSafe Certification from the Texas Department of Health Services to be employed as a manager at any food establishment in Texas.