Kimberly Packer Email & Phone Number

- Scheduling patient appointments- Assist with patient flow and new patient processing- Responsible for patient chart prep/maintenance/filing/scanning- Ordering and preparing orders for distribution to patients- Continually updating nutritional supplement inventory

- Setting and checking members and guests in and out for appointments- Answering phone calls- Promoting the Benefits Program- Re-engaging inactive members- Supporting team goals, creating and maintaining positive relationships with team members

- Used product knowledge, product information and resources to educate customers- Assisted customers in making product selections that are the right fit- Participated in learning and development activities in order to provide optimal customer service- Operated the cash register and executing customer transactions efficiently- Collaborated with the store team to understand, support and achieve established sales goals

- Welcomed and assisted patients with safety questionnaire- Completed reminder calls to patients regarding MRI appointments- Gathered and finalized payment batches at the end of each business day

- Manage clinic phone calls- Greet patients and assist patients in completing required paperwork- Educate patients on wellness offerings and services- Sell memberships, complete transactions using point of sale software, and ensure all member accounts are current and accurate

- Support the commercial and transportation insurance teams- Build strong relationships with clients and underwriters - Complete the renewal process and change requests for Sovereign’s clients - Manage the completion of surety bonds through quote acquisition, endorsement requests, certificates of insurance, ordering loss runs and billing of property, casualty and executive policies