Kimberly Pham Email & Phone Number

San Jose, Ca, Us

Foster City, California, Us

As a member of the Access Management team in Visa's Cybersecurity department, I am actively involved in tightening Visa's internal security posture. The responsibilities of my role include:- Developing, maintaining, and executing standard operating procedures for team's daily tasks/processes- Processing user access requests in a manner that complies to service level agreements (SLA's) while also following standard security protocols- Navigating internal Active Directory system to provision new accounts and manage accesses of existing users/groups- Detecting, responding, & investigating security incidents or threats reported by end-users by utilizing system information & audit trails- Monitoring access to applications & application functionality to guard against malicious misuse/abuse - Resource monitoring: Support UAR (User Access Revalidation) team in regular audits to ensure end-users are not given excessive access to sensitive assets - Developing automated Powershell scripts to reduce the time spent for manual processing of tickets, resulting in increased efficiency in team's regular processes

Boston, Massachusetts, Us

Year Up is an intensive, competitive technical training and career development program with over 250 corporate partners, graduating thousands of students annually across the nation. The program includes college-level courses, professional training, and a six-month internship. • Completed coursework in Business Communications, with specialized training in Data Analytics, focusing on Tableau, SQL, and Python• Practiced healthy management of emotions and stress by participating in Mindfulness elective• Earned “Professional of the Week” award by consistently upholding community norms and being an exemplary member of the learning community• Excelled in learning new computer applications, earning the “Top Performer in Tech” award

• Addressed customer concerns by utilizing solution-oriented approach while maintaining a positive attitude, raising overall customer satisfaction and improving business’s brand• Demonstrated expertise of menu by providing recommendations and insights to customers and familiarizing customers with restaurant’s culture, enhancing guests’ dining experience• Spearheaded the onboarding process for new hires to ensure consistency in quality service

• Operated point of sale system accurately in a timely manner during transactions, reducing restaurant’s daily cost of operation by minimizing the number of cashiers needed per shift • Projected enthusiastic, positive attitude during customer interactions to secure client retention, resulting in steady influx of profit over the course of • Maintained restaurant appearance and cleanliness of facilities, ensuring positive customer experience • Responsible for inventory and asset accountability at end of each shift