HomeCare Hands is an independently owned and operated business headquartered in Pioneer Valley of Western Massachusetts. We strive to deliver nothing less than top quality, superior care in any situation. We have over forty years of experience in the private-duty and staffing care field including planning, scheduling, and maintaining our own clients as well as long-term care facilities.

Retirement Services Customer Service Associate, 401k's.

Responsible for supporting compliance programs including:• Client file management through data entry, review and analysis• License, Certificate, Registration and Permit preparation and maintenance• Extensive communications with clients, contractors, municipal, state and federal agencies• Regulatory research and adherence to all applicable laws, rules and regulations for on-time filing• Building and maintaining strong working rapport with clients, state and federal agencies, and ATC personnel• Familiarization with all aspects of the petroleum industry, municipal and private distribution companies, equipment, municipal requirements, state and federal lawPerforming administrative and project support tasks including:• Processing and archiving data and correspondence in a timely and professional manner while providing outstanding client service and support in the realm of compliance• Clear communication with team on research findings to keep information current and solve problems.• Extensive knowledge of custom software systems including Fuzion and Salesforce as well as user friendly applications such as Microsoft Office with frequent knowledge training and refreshment courses• Participating in weekly department meetings to discuss tasks, issues and resolutions as well as presenting continued learning modules in Powerpoint to expand industry knowledge and improve productivity• Negotiating and discussing potential new client ventures

Alarm Management work that included:• Working with custom software systems such as Fuzion and Salesforce to process underground storage tank alarm events through call center and ticketing queue.• Identifying, investigating, understanding, and relaying correspondences in a timely and professional manner• Became familiar with underground storage tank remote monitoring software, equipment, situations, and resourcesEmergency Response Coordination work that included:• Documenting and coordinating responses to petroleum spill incidents within our custom software system, Fuzion.• Providing professional customer service and support while executing spill response protocols and communications in a timely manner with accuracy to our clients and ATC personnel• Abided by OSHA, ATC’s health and safety policies and procedures

• Creating extensive applications for claims services and provided accurate, prompt claims statements• Dispatched mitigation and road side assistance units for clients• Entered account information via in-house custom data entry applications• Studied, refreshed and integrated new materials for over 400 different client accounts