Kimberly Powers Email & Phone Number

Manchester, Tn, Us

Remote

Omaha, Nebraska, United States

In my role as Property Claims Supervisor, I've played a pivotal role in training a team of examiners adept in investigation, state compliance, estimation, and customer service, ensuring excellence throughout the property claims cycle. My leadership skills have been instrumental in coaching and promoting examiners, fostering their professional growth, and enhancing their ability to deliver solutions and reassurance with utmost professionalism on all escalated calls. This commitment to development and customer satisfaction led to my promotion from Senior Claims Examiner to Supervisor.I have achieved fair and equitable claims resolutions by strengthening partnerships with a diverse range of stakeholders, including management, executives, attorneys, public adjusters, contractors, and vendors. My proactive involvement in optimizing claims software as a member of the advisory committee and acquiring a Florida Non-Resident Adjusters License exemplifies my dedication to upholding professional standards. These efforts have consistently earned Best-In-Class ratings in file reviews and customer service standards, underscoring my commitment to excellence in the field of property claims management.

Bellevue, Nebraska, United States

In this role, I've been pivotal in shaping the performance and skill sets of our newly hired technicians and office staff through daily training sessions and comprehensive performance reviews. As the primary contact for all customer emergency service needs, I've ensured 24/7 support, providing prompt and efficient resolutions that uphold our commitment to service excellence. My responsibilities also extended to overseeing subcontractors, ensuring all projects met our high standards of quality and adhered to strict timelines, which was crucial for maintaining our reputation for superior workmanship.My engagement with adjusters, agents, and contractors has been instrumental in marketing our services and driving business growth through strategic networking and solid relationship building. I've managed to enhance our operational capabilities and maintain crucial insurance relationships by adhering to program guidelines and managing documentation meticulously. Additionally, my expertise is certified with FSRT & OCT from IICRC, and I hold Journeyman Textile, Fire, and Smoke Restorer Designations. My skills in developing accurate and comprehensive proposals for fire, water, and mold damage estimates using tools like Xactimate and Restore 365 have further established our firm’s reliability and precision in responding to client needs.

Greeley, Colorado, United States

Here, I revolutionized communication among primary care physicians and our team by developing and executing a comprehensive patient/physician reporting system for our weight-loss program. This system not only streamlined interactions but also enhanced the effectiveness of our health interventions. My role was critical in recruiting, training, and developing a robust team, managing inventory, and driving external marketing and sales initiatives, which together improved our operational processes and client-centric strategies for increased productivity and profitability.My strategic initiatives resulted in a remarkable 22% increase in client success rates through enhanced strategy implementation and customer engagement. Additionally, I cultivated a culture of excellence and continuous improvement, strengthening our team of consultants and achieving a 25% increase in client retention. This was accomplished by forging stronger business relationships and implementing robust practices that prioritized client needs and outcomes, ensuring sustained growth and a competitive edge in the market.

Fort Collins, Co & Las Vegas, Nv

In my leadership role, I was responsible for the recruitment, training, and development of a diverse team of 75 technicians and nine office staff, ensuring our operations ran smoothly and efficiently. I meticulously monitored inventory levels and managed the ordering of supplies to prevent any shortages, which was crucial for maintaining our operational integrity. Additionally, I oversaw the marketing, financial accounting, and fleet operations departments, implementing strategies that significantly optimized our organizational efficiency.My efforts in driving team success and enhancing operational effectiveness were recognized both internally and nationally, earning accolades for exceptional sales coaching and office leadership. I also secured CCT, UFT, WRT, and ASD IICRC certifications, which underscored my advanced industry proficiency and commitment to continuous professional development. Through targeted training programs, I successfully boosted closing rates and increased average transaction values, further enhancing our return on investment through strategic marketing initiatives that I crafted and executed.My additional experience includes: Resort Manager, Clear Lake Resort, Sisters, OROwner/Operator, Mountain House Trading Post & Campgrounds, LLC, Cascadia, ORFounder/Director, South Santiam Outdoor Education Center, Cascadia, OR & Sisters, ORGeneral Manager/Sales Manager/Owner, ServiceMaster, Lake Oswego, OR & Corvallis, ORMissions Trips – Tanzania, England and ScotlandVolunteer Fire Fighter, Sweet Home Fire & Ambulance & Plattsmouth Fire DeptVolunteer, School Districts, Oregon and Colorado Volunteer, Habitat for Humanity, Fort Collins, CO

Education record

Education record