Kimberly Raheb Email & Phone Number

Gaithersburg, Md, Us

Elkridge, Maryland, United States

-Develop, design, and maintain a registration database for endurance events in RunSignUp-Manage customer service inquiries via phone and email providing personalized service-Analyze and compile all registration data weekly to compare trends and growth from previous years-Organize charity partnership program, including sustaining current relationships, creating new partnerships, and developing partnership contracts-Perform website maintenance and updates as event information is released-Assist with marketing campaigns from ideation to execution-Work on existing and new events throughout the year from conception to fruition -On-site duties at company events include: -Manage the onsite setup of registration and distribution of race materials -Provide all attendees on the day of the event demonstrating customer engagement and conflict management skills -Perform overall event setup and breakdown

Elkridge, Maryland, United States

● Analyzed and compiled all registration data on a weekly basis to highlight trends to present in event planning meetings● Developed the schedule for events, requiring an understanding of time management and logistics● Managed two registration specialists, including performance management and goal setting● Set standards and expectations for each event schedule● Managed client accounts, including invoiced clients and collected payments● Processed client inquiries via phone and email in a timely manner● Assigned events to employees and supervised their registration activities● Developed an event registration training program and materials for all internal and external staff● Trained new hires in the onboarding process, outlining job responsibilities and operations● Facilitated bi-weekly registration team meetings● Performed new and existing registration outreach for events● Worked weekly events as an Event Manager ○ Managed onsite setup of events, including preparation and dissemination of all materials ○ Supervised all onsite volunteers and staff at events, including assigning and providing training for each position ○ Communicated company performance expectations of each staffer and quality standards ○ Handled all clients on the day of event, demonstrating customer engagement and conflict management skills ○ Created post-event analysis reports and presented in event planning meetings

Toms River, Nj

• Assisted implementing agenda for cheer coaches clinics• Conducted Stunt Clinics for demonstration stunt groups • Assisted implementation and facilitation of Junior Coaches clinic• Designed forms, proposals, contracts and coaches hand outs • Assisted answering phone calls and emails• Ordered office supplies, giveaways, and apparel

Morgantown, West Virignia

• Operated physical retail store on game days and non-game days• Managed inventory levels• Assisted marketing team with in-store, online store and social media campaigns• Handled all online orders including processing and shipping• Attended weekly merchandise purchasing meetings