Optimized recruitment process and provided strategic direction while leading field-based recruiting team in the full cycle recruiting process for all roles supporting Sales, Customer Service, Operations, Transportation/Fleet, and Corporate.Cultivate partnerships with Business Unit VPs to assess current as well as forecast upcoming hiring needs for 150+ showrooms and 23 warehouses; execute immediate and long-term strategies to ensure all new showroom and warehouse recruiting efforts are aligned with Business Unit goals and objectives.Curate and analyze recruitment reports and ensure the recruiting team is meeting or exceeding performance metrics and KPI. Notable achievements: 6 day reduction to candidate’s time in process and 13 percentage point decrease in new hire turnover year-over-year.Proactively recruit, train, and cultivate talent for all field-based recruiter positions company-wide.Successfully authored and facilitated interview and selection training workshops tailored for hiring leaders within the field..Develop and execute employment brand strategy to increase digital and physical presence.Strategically evaluated and optimized recruiting resources, leading to a 50% reduction in costs, while maintaining high-quality candidate acquisition.Provide executive summary of staffing updates to senior leaders on a weekly/monthly/quarterly basis.Work cross functionally to ensure alignment with company goals and create comprehensive plans and strategies for sourcing external talent.

Manage multiple locations in a fast growing territory, while cultivating a self-directed team.Follow up on customer interactions.Operate with a strategic mindset with ability to find solutions for continuous improvement.Oversees the investigation of complaints, such as those concerning quality of service in connection with any product or service offered.Analyzes reports of findings and recommends response to complaint, considering nature and complexity of complaint, requirements, and actions of direct reports to ensure settlements are made correctly.Executing reviews of all associated processes and providing performance reports to the executive team to ensure that the highest quality customer service possible is achieved.Providing leadership, mentoring, and coaching for existing and future customer service staff.Responsible for leading a department that provides in store and field support to the customers.

Lead all activities for the entire recruiting cycle, including posting, sourcing, screening, interviewing, job offers, pre-employment screening, onboarding, orientation and training. Assist in the development of recruiting strategies and advise hiring managers on practices that support the goals and direction of the organization. Proactively recruit potential candidates for entry-level to manager positions for operations and customer care in the Philadelphia market which includes the Philadelphia Metro area, Northeastern PA, South Jersey and Delaware. Develop and maintain relationships and partnerships with peer recruiters, human resources and operations and customer service regional leaders. Manage resources in a cost effective, efficient manner.

 Establish hiring needs and source qualified candidates by reviewing the applicant tracking system, social media, cold calling, and networking Manage the overall talent process (source, interview, hire, train, succession plan, & review process) Manage the individual training curriculum for all newly hired Store Managers in the Philadelphia market Successfully developed 10+ internal candidates into store management positions Successfully managed multiple stores simultaneously Implemented standard operating procedures to significantly lower financial losses (shrink) over 4 years between 2 stores Lowered the financial losses of 2013 by 41% resulting in removal from the company’s Target Store List (high theft list) Balance stores’ financials (sales, payroll, supply budget…) to ensure a positive fiscal contribution Loss Prevention Ambassador for the Philadelphia market Promoted twice in 1 year and received 4 lateral promotions to stores with “significant challenges”

 Increased sales by 4% for 2005 Maintained an excellent daily & yearly inventory score Trained all team members in daily store functions Executed and maintained visual merchandising plans Provided a high quality shopping experience for a specialty apparel store

 Trained newly hired managers and sales associates Implemented and maintained visual merchandising presentations Followed all policies and procedures to maintain a low level of sales losses