Kimberly S. Email & Phone Number

Pittsburgh, Pennsylvania, United States

• Engages customers in a wide variety of case management programs while delivering a customer centric experience.• Collaborates with clinical staff to ensure customer medical needs are met and finding ways to lower total medical costs• Works closely with leadership and clinical staff on performance guarantees that were provided to the client• Member of High Performance Work Team which analyses and problem solves current work flow barriers/ peer concerns in order to drive results• Complies daily reports for Matrix Partners and leadership• compiles team results to share with leadership• Surpasses CVT goal of 90% (current goal is 100%)• Point person to assist team members with questions, concerns and troubleshooting with TruCare• Assists in new hire onboarding across all sites in person and virtually to prepare them to be successful in their roles• In communication with multiple departments and various teams within Cigna.

•Time keeping for entire department, scheduled work hours, resolved conflicts through Kronos database•Responsible for pre-interview screenings to enable management to focus on desirable candidates•Responsible for sending correspondence on behalf of Director•Assisted Director with preparing and routing termination documentation•Managed and ordered all departmental supplies with vendors

•Conducted employment verification and criminal background checks•Managed and updated employees files in HRIS•Communicated HR policies and practices to new employees during onboarding

•Acted as a liaison between the patients, physicians and insurance companies•Gathered patient information, medical history, results of tests•Registered patients into hospital and doctors offices•Scheduled future appointments, •Communicated seamlessly with physicians and staff in succinct manner

Master Of Health Administration, Health/Health Care Administration/Management, 3.75

Bachelor Of Science - Bs, Health/Health Care Administration/Management

Healthcare Management