Kimberly Singleton-Marsh Email & Phone Number

Henrico, Virginia

Richmond, Virginia

Richmond, Virginia Area

*Responsible for providing a high level of loan support to Small Business and Commercial Relationship Managers*· Enter and maintain customer information in the Credit Quest loan system.· Responsible for requesting pre-work and loan documents through Credit Quest system.· Assist relationship managers with processing loan renewals in Credit Quest as needed. · Prepare packages for loan closings (i.e.: preparing applications, CRA forms, EDD forms, OFAC checks, CIP forms, preparing tickets, corresponding with attorneys, resolving credit bureau alerts, etc.).· Review loan documents for accuracy prior to closing.· Assist in closing loans with customers when needed.· Receive closed loan package from relationship manager and prepares for booking. Ensure that loan packages are complete, accurate and are in accordance with bank policies, procedures and regulatory standards. Ensure that tickets have been processed.· Track and resolve exceptions and trailing documentation in a timely fashion to ensure complete files.· Responsible for preparing monthly reporting of status/pipeline reports for each assigned relationship manager.· Responsible for tracking and reporting monthly referrals and maturing loans for each assigned relationship manager.· Responsible for requesting updated financial information from customers and assigned relationship managers.· Responsible for submitting customer financials in a timely fashion in accordance with submission procedures.· Manage customer inquiries and provides quality resolutions. · Provide assistance to customers in completing loan applications and financial statements.· Maintain a working knowledge of Credit Quest loan system

•Provides daily backup to loan operations tasks within Doc Prep, Post Closing, Servicing, Files Services, and Construction•Responsible for identifying and making recommendations on process improvements•Assists with quarterly HMDA/CRA scrubs and other loan operations quarterly review tasks•Assists with loan operation clean up projects along with corporate loan projects •Responsible for gathering necessary data from counties and insurance companies for escrow analysis•Assists lending personnel in the initial escrow analysis, set up on document systems, and input onto loan system (Fiserv).•Work closely with vendors such as First American and/or provide input onto their systems for escrow services.•Monitors escrow general ledger accounts and internal accounts and performs escrow analysis on a scheduled basis. •Responsible for escrow checks/disbursements to counties and insurance companies and refund checks at time of loan payoff. •Reviews, researches, and corrects any issues involving escrow services. Handles internal and external customer calls regarding escrow information.

Ashland, Va 23005

•Handles an average of 300 maintenance requests monthly that are received by mail, email, fax, phone and by the STAR system. Responsible to research and analyze requests verifying it as valid and within scope of authority. Then process requests received within the departmental established Service Level Agreements. This includes but is not limited changes to loan customer information, billing, billing disputes, credit reporting, loan coding, product and collateral data, payment posting corrections, verifying system calculations and creating loan amortizations, and waiving fees or interest•Processes (through the Bank’s Transaction Management System) participation payments and advances as received, verifying balances and accurate posting. Performs Semi Annual settlement with lead banks•Prepares payoff requests from outside sources, completes verification of mortgage request, and processes loan payment received by mail•Maintains proper reporting to credit bureau by reviewing EOSCAR system daily for block notifications and processes ACDVs as received and AUDs as needed•Reviews numerous loan reports making sure loans function correctly and to prevent processing or customer service issues. Reports are mandated by SOX requirements and ensure quality control. Reports include but not limited to Posted Transactions against Placed Notes for participations, Rate/Payment Change Forecast Errors, Loan Debits to Fully Funded Loans, Notification Code Report, Paid off Mortgage Relief Loans, and Paid Overdraft Protection Loans•Maintains compliance with SCRA processing each request making updates to loan system and setting up proper tracking. Handles all Regulation Z billing disputes by researching and resolving issues and maintaining tracking of all requests, actions taken and timing. •Follows up for outstanding documentation over 90 days old appearing on the weekly tickler report•Handles incoming/outgoing telephone inquiries concerning loan information

Ashland, Va 23005

•Handles a high volume of loan research requests daily ranging from scanning or copying documents to providing specific details on loan and credit documentation.• Responsible for follow up communication on research request received and completed• Monitors and tracks requests to ensure service level agreements are met and report any unresolved request to management.• Responds to all subpoenas; gathering all required documents and providing immediate turnaround• Supports and oversees file specialist and daily duties, covers tasks during lunch and breaks, and ensures successful file room operations• Provides support to paid note position as needed• Acts as senior team member for file room by demonstrating efficiency, accuracy, and providing WOW customer service. Primary support for matters in the file room• Responsible for annual credit and collateral file audit and provides assistance with all exams and audits• Maintains log to track files (collateral and/or credit) checked out and returned on a daily basis• Handles incoming/outgoing telephone inquiries concerning loan information

Broad Street Branch/Float Pool/ Kings Charter Branch

•Supports accomplishment of branch sales goals by identifying customer needs and promoting/selling the bank’s products/services; including, but not limited to, cross selling products/services to expand customer relationships, promoting the bank through community involvement, and referring business to other branch teammates and business partners.•Completes all assigned training courses in a timely manner and embraces cross training on other responsibilitiesTELLER ACTIVITIES AND RESPONSIBILITIES: •Performs a variety of customer transactions in accordance with the bank’s customer service standards and policies/procedures (i.e. handling deposits, check cashing, loan payments, account holds, telephone/fax inquiries, account research/statement copy requests, stop payments).•Adheres to cash handling, balancing, and work quality standards as outlined in the Cash Handling, Over/Short, and Teller Accuracy policies.•Adhere to established teller cash limits and other security controls (i.e. opening/closing policies).•May assist with ATM and night depository responsibilities, including but not limited to, opening, replenishing, or balancing the branch’s ATM CUSTOMER SERVICE REPRESENTATIVE ACTIVITIES AND RESPONSIBILITIES: •Provides complete customer services at the financial institution, including: opening new accounts, explaining bank products and services which are appropriate to customers’ needs, and gathering information needed to accurately and efficiently process new and existing accounts.•Completes arrangements and documents for special services such as foreign currency/items, direct deposits, the origination of outgoing wires, services government bond transactions, and performs other customer services duties, as necessary.•May perform a variety of administrative functions, including but not limited to, servicing overdrawn/past due accounts (i.e. letters, collections) and new account follow-up (i.e. Thank You letters and phone calls).

Tuckernuck Plaza

I was responsible for helping to train new employees in their new position. I would also be avaliable whenever we were short staffed so that every position was covered. I would handle customer complaints along with trying to make daily functions of the business occur. I counted drawers at the end of an employees shift and made sure everything was accounted for and then at the end of the night, I would process the nightly deposit. Customers would call in and make catering orders which sometimes were handled by me.