Service Manager
Manage technicians and projects remotely and in the office.Established team priorities, maintain schedules, and monitor performance.Support service management in implementing procedures for improved workflow and performance.Collaborate with team members for efficient use of resources and optimal productivity.Operate systems and internal software to track and record driver movements.Accomplish multiple tasks within established timeframes.Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.Communicate clearly with team members and customers to keep everyone on the same page and working toward established goals.Monitor and analyze performances to identify areas of improvement and make necessary adjustments.Plan and provide business with resources needed to operate smoothly.Define clear targets and objectives and communicate to other team members.Assist in organizing and overseeing assignments to drive operational excellence.Leverage data and analytics to make informed decisions and drive business improvements