Develop and implement customer service policies and proceduresDefine and communicate customer service standardsReview and assess customer service contractsOversee the achievement and maintenance of agreed customer service levels and standardsDirect the daily operations of the customer service teamPlan, prioritize and delegate work tasks to ensure proper functioning of the departmentEnsure the necessary resources and tools are available for quality customer service deliveryReview customer complaintsTrack customer complaint resolutionHandle complex and escalated customer service issuesMonitored accuracy of reporting and data base informationAnalyze relevant data to determine customer service outputsIdentify and implement strategies to improve quality of service, productivity and profitabilityliaise with company management to support and implement growth strategiesCo-ordinate and manage customer service projects and initiativesEnsure budget requirements are metEvaluate and performance manage staffIdentify and address staff training and coaching needs

Customer Care Supervisor - Solving and investigating customer’s long-standing or complex problems passed on by the customer service assistants.Communicating politely with customers by email, letter, face to face, and telephone.Handling all customer complaints or major incidents, like customer ill health problem or a security issue.Visiting customers for the provision of one-to-one service and developing complaints or feedback procedures for the use of customers.Providing advice and help to customers using the products or services of the organization.Issuing compensations or refunds to customers and maintaining accurate and timely records of correspondence or discussions with the customers.Supervising customer service teams, learning about the products or services of the organization, and following up-to-date with modifications.Training staff or employees to deliver excellent customer service and involving in staff appraisals and recruitment process.Developing customer service standards, policies and procedures for the organization or department.Keeping abreast developments and changes in customer service field by reading pertinent journals, attending meetings and courses.Analyzing data or statistics to identify the customer service level, the organization is providing.

The main task is the preparation of medications which may include emulsions, liquids, ointments and powders and for the intravenous mixing or compounding procedures. An IV Pharmacy Technician assists the Pharmacist in filling up prescription items, as allowed by the State Board of Pharmacy. An IV Pharmacy Technician is the one who keys in prescription information in order to produce labels. He is also tasked in labeling products properly that may consist of auxiliary or cautionary labels. An IV Pharmacy Technician is tasked to do the inventory, arrange orders for drugs and supplies, checks them in upon arrival, stock shelves and replaces items nearing expiry date and removes them from inventory. He then packs medications needed for dispensing and delivery. He also handles medications returned from the facility to be able to be credited or destroyed. An IV Pharmacy Technician is assigned to process patient information into the computer. He inputs data of the patient and orders for medication into a computer business system. An IV Pharmacy Technician may be asked to sanitize an IV room, equipment and hood if applicable in the working environment he belongs to.