Kimberly Switzer Email and Phone Number

Support Analyst lead managing a team of Desktop analyst delivering end point devices and software to a corporate base of over 4,000 employees. • Skilled across multiple platforms and technologies delivering a world class end user experience: Remote Assistance Software: UltraVNC, PC Anywhere, Bomgar Device/Deployment Management: System Center Configuration Manager• Extensive work in the following software areas: McAfee Endpoint Encryption Host Intrusion Prevention System Anti-Virus software’s Active Directory Microsoft Office Suite AAP Specific Applications• Packaging and testing software deployments through Microsoft System Center Configuration Manager (SCCM)• Co-Lead project to implement 1000 iPads into the company’s environment. • Working with vendor to get a Windows 10 cloud based image and ensuring smooth deployment of hardware.• Responsible for onboarding of new employees and contractors• Builds and maintains Knowledge Management articles• Manages warranty ordering and repair for corporate laptop portfolio of HP products and Lenovo products totaling around 3600 devices• Provides printer support for both onsite and remote staff• Leads and builds internal processes, to streamline processes and increase efficiency• Owned the project coordination and execution of a Windows 7 environment release to around 4000 users• Coordinated and served as a lead on multiple charity events with retired corporate hardware• Partners with the Networking Engineering team to troubleshoot and resolve networking and infrastructure defense problems• Collaborates with the End Point Engineering team to troubleshoot and resolve engineering problems with corporate devices• Actively manage and monitor Office 365 licensing for the company• Assisted in the migration of corporate, retail and distribution center users to exchange online