Kimberly T. Email & Phone Number

Foxboro, MA

Natick, MA

• Effectively developed and established operational policies and procedures to improve the customer service department and ensure the growth of the company.
• Provided exceptional customer service to retailers and end consumer via email, telephone, and social media.
• Managed sales, order processing, inventory levels and shipping logistics to 500+ major and boutique retailers.
• Possessed a strong knowledge of computer applications utilized by company employees, customers and the sales team, keeping abreast of software changes and updates and communicating these changes within the organization.
• Worked closely with a West Coast third party warehouse, maintaining an accurate inventory and ensuring a 24 hour order processing time.
• Coordinated industry trade show logistics, travel, and expenses.

Woburn, MA

• Processed multiple clothing sample lines, receiving, inventorying and merchandising.
• Prepared multiple showrooms, coordinating trade shows throughout New England and upstate New York.
• Provided customer service, sales support, and inventory management.
• Managed sales to over 300 clients by setting appointments, processing orders, and monitoring manufacturers’ shipments.
• Managed all sales figures and other confidential data.
• Increased sales in multiple lines of women’s collection apparel by at least 10% per line.

Salisbury, MA

• Organized the warehouse process and recruited staff.
• Created the Customer Service and Sales Support Department and recruited staff.
• Outsourced and set up a Human Resources service.
• Set up office management Policies and Procedures.
• Trained all new team members in the organization.
• Researched, implemented and supported data management software.

Jersey City, New Jersey

• Recruited to be part of the transition team tasked with training New Jersey B2X team members.
• Recognized for consistent loyalty, professional disposition, and ongoing commitment to provide exceptional customer service during a difficult acquisition.

Salisbury, MA

• Managed inventory and shipping deadlines to support 14 sales groups throughout the United States and Canada.
• Monitored tracking and receipt of over 2,000 samples distributed to the sales groups quarterly, while maintaining the various needs and demands of the Sales and Design divisions.
• Worked closely with VP of Sales to meet sales goals consistently.
• Recognized for leadership and management capabilities and quickly promoted from order entry specialist to the manager of the Customer Service and Order Entry departments.
• Led a team of 13 order entry specialists to process orders, reorders, returns, inquiries, shipping, and distribution of over 300 styles of women's clothing collections.
• Provided outstanding customer service to over 3,000 customers annually throughout the United States and Canada.