As a Cerner Ambulatory partner, provides continuous evaluation of EHR data metrics to identify trends and develop action plans for improved efficiency of workflows; to unite providers and patients under one Accountable Care Organization (ACO).Responsibilities include:• Uses SPM and Power chart Ambulatory EMR CAR applications to analyze data to help practices/ providers make decisions; improve quality patient care; ultimately to support business operations and development of new workflows.• Develop and provide Ad Hoc work queues for HCC Risk Adjustment Coding and Clinical Documentation used for chart reviews and provider education sessions. • Monitor productivity reporting accounts receivable analysis and practice performance reports to identify trends in provider behavior.• Use, protect, and disclose patient’s protected health information (PHI) in accordance with Health Portability and Accountability Act (HIPAA) standards• Follow all United Medical policies, uphold professional standards, and perform work responsibilities in a manner that is respectful to othersCompetencies: • Health Informatics/Analytics • CCL, SQL• EMR and SPM Cerner Advanced Reporting [CAR]• HCC Risk Adjustment Coding and Clinical Documentation• CDSS for Disease and Chronic Care Management Care Pathways

Manage LOB Data Analysts in the performance of their duties per departmental policies and procedures; Train staff, review work, conduct annual performance reviews and communicates and enforces standards of performance and productivity. Ensure compliance with HSCRC State and Federal regulations.Work alongside enterprise-wide, revenue-generating departments to ensure data quality management, compliance with CMS, HSCRC, and local agencies improving charge capture, and business efficiencies; supporting $4m in revenue.Participate as a project team member and laboratory SME, for Epic product implementation and integration with Cerner Millenium. Oversee Service Line data (KPIs) management and analytics. Utilize business intelligence tools to create/ generate Routine and Ad-hoc reports. Perform quarterly audits on the data elements in the chargemaster; use BI tools for benchmark comparisons, or detailed drill-down analysis Identifying important trends and variances.

Self-employed, Telecommunications Contractor; Providing, all-around resources for business associates, handling everything from technical installations, customer questions about products and equipment, addressing billing issues, promoting and selling new products and services and creating conversations that place customers at the center of our business.

Manage the day-to-day operations of the phlebotomy team and the Laboratory Data Center, leading more than 30 associates—and two direct reports—while developing procedures to ensure safety, security, quality, and accuracy of results.Participate as a Project team member: designing workflows and performing procedures; analyzing requests for tests and equipment; tending to administrative and management matters; consulting with principal stakeholders, and assisting in budgeting. Served as SME and Primary Liaison between the laboratory, nursing, and physician for clinical documentation improvement initiatives supporting denial management initiativesInstituted process improvements, workflow enhancements, and assignment protocol optimizations, ultimately doubling laboratory output; spearheaded new programs that overhauled clinical documentation training undertakings

Streamlined execution, visibility, and performance by the pioneering implementation of operational policies, directly improving 43 physician office agreements, 33 nursing home agreements, 12 patient service centers, and three processing centers. Conceptualized and launched a centralized scanning and retrieval system and standardized several process improvements, helping eliminate two FTE's and save more than $40k in annual costs. Devised innovative strategies, rationalized programs, and standardized operational improvements, leading to test volume enhancements from 80k to 450k+ over three years. Utilized excellent communication and interpersonal skills when — offering prompt support for projects, overseeing internal restructuring, and orchestrating improvement initiatives in collaboration with senior administrators and Medstar partners—that substantially improved healthcare operations. Led implementation of HRIS and deployed best practices while establishing competency and records documentation system that helped foster quality and continuity of care as well as mobilizing the end-user training portfolio. Previous experience: University of Maryland Medical Systems – Lab Services Coordinator | Medical Lab Technician | Good Samaritan hospital – Medical Lab Technician | Quest Diagnostics laboratory – phlebotomy technician