Kimberly Thurmond

Kimberly Thurmond Email and Phone Number

Communication is Key @ Alphabet Lady
Kimberly Thurmond's Location
Atlanta, Georgia, United States, United States
Kimberly Thurmond's Contact Details

Kimberly Thurmond work email

Kimberly Thurmond personal email

n/a
About Kimberly Thurmond

Hi, it's me, Kimberly, a multi-talented professional with experience in various industries. As a Freelance Private Chef for Noir Gourmet Amour, I strategize, manage budgets, streamline communications, and provide excellent customer service to meet the needs of my clients. I am also a Communications Specialist at NAVEX Global where I facilitate and document time-sensitive information and ensure functional communications adhere to the firm's branding and positioning strategy.Prior to my current role, I was an Administrative Assistant at Augusta Judicial Circuit Public Defenders Office where I collaborated with multiple departmental teams to resolve operational challenges, managed and monitored daily schedules, and oversaw the company handbook. As a Cafe Manager at Augusta Technical College, I planned, supervised, and coordinated daily activities, improved employee performance, and grew cafe sales by 34%.My experience also includes being a Social Media Specialist for Juice Me Juice Truck, where I developed a social media calendar, created social media content, and analyzed and reported social media and online marketing campaign results. Additionally, I was a Lead Customer Service Specialist at URBN, where I stimulated team spirit and performance, responded to customer calls and emails, and trained and mentored new team members to strengthen performance and job expertise.I earned an Associate of Arts in Culinary Arts from Augusta Technical College and a Bachelor of Science in Psychology from Coastal Carolina University. I also hold certifications in Inbound Marketing, Social Media Marketing, and Digital Marketing. My relevant coursework includes Public Speaking, Business Administration, Psychology, and Communications.In my free time, I enjoy eating, reading, and learning anything new. I am always looking for new challenges and opportunities to learn and grow, and I believe that my diverse background and skill set make me a valuable asset to any team.

Kimberly Thurmond's Current Company Details
Alphabet Lady

Alphabet Lady

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Communication is Key
Kimberly Thurmond Work Experience Details
  • Pop On Veneers
    Customer Service Specialist
    Pop On Veneers Apr 2023 - Present
    •Provide video coaching to customers on how to utilize products, resulting in an increase in customer satisfaction.•Respond to customer inquiries via email, chat, and SMS, and resolved issues in a timely and effective manner, resulting in a decrease in customer complaints.•Facilitate an excellent customer experience by providing personalized recommendations and solutions based on their needs and preferences, resulting in an increase in customer retention.•Troubleshot shipping and payment issues, identify the root cause of the issue, and provided step-by-step guidance on how to resolve it, resulting in a decrease in shipping and payment errors.•Help clients while using technology by providing hands-on support and guidance, and explaining complex concepts in simple and understandable terms, resulting in an increase in customer satisfaction.•Provide guidance with enthusiasm to ensure returning customers by showing a genuine interest in their needs and goals, and being passionate about helping them achieve success.•Handle user account requests, including order processing, missing payments, and product shipments, and followed established guidelines and protocols to provide effective support and resolution.•Suggest processes to make the job more efficient by identifying best practices and strategies for improving efficiency and effectiveness, resulting in an increase in productivity.
  • Noir Gourmet Amour
    Founder
    Noir Gourmet Amour Dec 2019 - Present
    •Strategize regarding business goals, deadlines, schedules, budgets, needed resources, and team coordination•Develop best practice guides, standard operating procedures, information, and data management strategies•Identify potential system and customer relationship enhancements•Study market to determine optimal pricing of goods and capitalize on emerging opportunities•Define company roles and responsibilities to establish and enhance processes
  • Alphabet Lady
    Content Strategist
    Alphabet Lady Nov 2021 - Present
    •Implement strategies and tactics to grow followers on social media channels.•Identifiy target audiences to analyze characteristics, behavior, and media habits.•Develop original content using social listening and independent sources.•Strengthen content through proofreading and editing.
  • Navex
    Communications Specialist
    Navex Oct 2021 - Mar 2023
    Lake Oswego, Or, Us
    • Consistently perform in the top 20% by exceeding productivity and quality standards. • Educate and guide callers on documenting work place concerns.• Work in a fast-paced environment that includes frequent tight deadlines and multi-tasking. • Exercise a high degree of sound judgment to ensure the client’s needs are met.• Manage extensive use of computer, phone, and high volume of emails.
  • Augusta Judicial Circuit Public Defenders Office
    Administrative Assistant
    Augusta Judicial Circuit Public Defenders Office Aug 2019 - Jul 2021
    •Managed and monitored daily schedules and kept executives on schedule for obligations•Collaborated across departmental teams to resolve operational challenges.•Executed record filing system to improve document organization and management.•Received and sorted incoming mail and packages to record, dispatch or distribute to the correct recipient•Managed relational database to store information for reference, reporting, and analysis.
  • Juice Me Juice Truck
    Social Media Strategist
    Juice Me Juice Truck Jul 2016 - Oct 2019
    •Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns and website updates.•Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.•Created social media content with consistent content and tone.•Analyzed and reported social media and online marketing campaign results.
  • Augusta Technical College
    Adjunct Culinary Instructor
    Augusta Technical College Jun 2018 - Aug 2019
    Augusta, Georgia, Us
    •Planned, supervised, and coordinated the daily activity of 12 students, and trained students in menu planning, development, and promotion for food establishments and catering services•Analyzed current educational methods and instructional objectives, and contributed fresh ideas when creating and implementing lesson plans aimed at stimulating students from diverse backgrounds.•Improved student performance by defining clear goals and communicating performance metrics.•Used technological equipment to enhance the process of students' learning.
  • Urban Outfitters
    Customer Service Representative
    Urban Outfitters Oct 2015 - Jun 2018
    Philadelpia, Pa, Us
    Trained and motivated team members and new hires, with a strong focus on optimizing productivity and performance.Developed communication plans and pipelines for the team and executed business communications accordingly. Served as a subject matter expert, source of guidance, and direction to the team and department, in areas of policy, performance, best practices, and more.
  • Federated Systems Inc.
    Customer Service Representative Team Leader
    Federated Systems Inc. Jun 2014 - Apr 2015
    Successfully lead, managed, and developed a team of subordinates through goal setting, mentoring, coaching, and assignment of effective training and development opportunities. Partnered with executive leadership to identify, develop, and define quality and control standards. Interpreted historical data to forecast workloads, then planned and delegated tasks accordingly.

Kimberly Thurmond Education Details

  • Coastal Carolina University
    Coastal Carolina University
    Psychology
  • Augusta Technical College
    Augusta Technical College
    Culinary Arts/Chef Training

Frequently Asked Questions about Kimberly Thurmond

What company does Kimberly Thurmond work for?

Kimberly Thurmond works for Alphabet Lady

What is Kimberly Thurmond's role at the current company?

Kimberly Thurmond's current role is Communication is Key.

What is Kimberly Thurmond's email address?

Kimberly Thurmond's email address is kt****@****ech.edu

What schools did Kimberly Thurmond attend?

Kimberly Thurmond attended Coastal Carolina University, Augusta Technical College.

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