Kimberly Van Note Email & Phone Number

Assisted in the supervision of employees which includes staff training, annual evaluations and the work flow process of reimbursement for Government, AHCCCS and 3rd Party Carriers. Provides quality customer service and efficient communications between immediate staff and other departments in the billing area. Prepares specified tracking reports, review for trends and escalated issues to Supervisor.Responsible for the completion of payroll, tracking of PTO requests, and keep attendance controllers.Assisted with all corrective actions and performance reviews of respective staff.Monitored and trained Reps on all inbound/outgoing calls. Assisted in all escalated calls.Responsible for the systematic adjustment of the claims exceeding timely filing.Cash collection analysis.Analyzed/researched Payor submission/collection issues.Assist in the management and collection of our monthly aging dollars and denial goals.Assist with special collection/denial projects

Supervised training areas, staffing evaluations and work flow of the front end staff to meet all departmental policies, procedures and performance goals. Responsible for all requests for missing information from clients and patients are entered in accordance with departmental policies, procedures policies, and all applicable laws and regulations.Educates the front-end staff in the area of billing information requirements. Tracks and monitors, reporting and addressing errors in the front end data entry and missing information process.Ensures that internal audits and quality controls are in place and is responsible for annual budget.Responsible for the supervision in all areas of training, staffing, evaluations and work flow of the front end staff to meet all departmental policies, procedures and performance goals, responsible for ensuring all requisitions are entered into the billing system in a timely and accurate manner. Ensured that internal audits and quality controls were in place in accordance with departmental policies, procedures, generally accepted accounting principles and all applicable laws and regulations.Ensured all requisitions were entered into the billing system in a timely and accurate manner in accordance with policies, procedures and performance goals.Responsible for verification of eligibility, assisting in obtaining diagnosis codes.Tracked, monitored and reported unbillable orders and performance measures as defined in departmental policies and procedures.

Responsible for staffing, training and education of the front office staff, to include the front office receptionist, medical records and billing.Coordinated scheduling work flow, work assignments and status reporting.Assisted in budget review.Assisted in staff reviews and salary increases.Responsible for the communications between staff and Physicians.Responsible for the accuracy and input of patient billing.Assisted patients and staff with any and all complaints or issues.Referral CoordinatorReceived all pre-authorizations on time and accurately prior to the patients appointment.Responsible for locating the appropriate specialist or facility on the patient’s insurance plan.Set appointments and insured all appropriate information was sent and received to the referred facility or specialist.Responsible for back up to front office responsibility, to include opening and closing the office, setting appointments and managing the doctor’s daily schedule.