As the Real Estate Loan Manager, I oversee the department's daily operations and manage a wide range of responsibilities, including compiling and maintaining reports, spreadsheets, and correspondences. My duties also involve performing various clerical tasks, utilizing my knowledge of our system and policy/procedure manuals. I serve as a liaison between the Branch, Home office, Executives, Regional Operations Directors, customers, and service providers, providing support and assistance when needed.

As a Senior Real Estate Services Loan Support, I was responsible for compiling, maintaining, and preparing reports, spreadsheets, and correspondences with high accuracy and attention to detail. With a deep understanding of the company's system and policies, I efficiently perform a wide range of clerical duties to support the Real Estate department. My strong communication skills enable me to maintain effective relationships with various colleagues, including branch and home office employees, executives, regional operations directors, customers, and service providers.

As a Field Training Specialist, I effectively delivered on-site and home office training to employees, designing and teaching comprehensive classes that aligned with the company's Core Values and Strategic Goals. I also contributed to the development of New Employee Orientation manuals, writing procedures and exercises, and worked closely with field trainers to ensure successful training outcomes. Additionally, I assisted in the creation and testing of procedures for new products or changes, providing valuable support to employees' personal development and company growth.

As a System Support Analyst, I played a critical role in resolving issues and providing assistance to branch employees, executives, regional operations directors, and Home Office employees, ensuring seamless daily processing. I created and maintained help screens on 1st Franklin's Computer System, performed file maintenance and data verification, and stayed up-to-date on consumer finance laws and regulations. Additionally, I worked closely with the Operations Support and Compliance Departments to ensure system compliance with company policy and procedures, supported new product development, and compiled reports, spreadsheets, and queues, demonstrating my versatility in performing a wide range of clerical duties.

As a Customer Service Representative, I was the first point of contact for customers, responsible for daily solicitation, cash handling, and processing of loan and sales finance applications. I also maintained accurate records, completed loan documents, and performed various clerical tasks. Additionally, I assisted in resolving delinquencies and addressed customer inquiries, ensuring timely and efficient service to meet the needs of our valued customers.

As an on-location photographer based in Northeast Georgia, I specialize in capturing genuine, unscripted moments that reveal the true essence of people's lives. My approach is focused on creating a natural and fun atmosphere, rather than stiff and posed poses. While I enjoy experimenting with new ideas and styles, I'm always open to adapting to each subject's unique personality and preferences. Ultimately, I take pride in preserving these special moments for my clients, knowing they will treasure them as timeless portraits to adorn their homes for years to come.

As a photographer for Spotted Online Athens, I captured and showcased the excitement of the bulldog community events through my lens. This community-based platform relies on user-submitted content, with my photos highlighting the vibrant atmosphere of local gatherings and happenings. Each week, I posted new events and photos on Spotted Online Athens, so visitors can relive the moments and see if they were "spotted" among the crowd!