Kimberly Welsh Email and Phone Number

-Developed e-learning for new salespeople at a safety glove manufacturer-Developed continuing education e-learning courses for new cybersecurity professionals-Designed and wrote a self-guided management skills program for internal staff at a professional organization-Developed e-learning courses and interactive guides for anesthesiologists-Wrote copy and developed courses for a luxury retirement community company-Developed and designed a series of online job aids and worksheets to teach departmental budget management skills for a cellular service provider-Developed a program for a cellular service provider to teach project managers about the methodologies and tools used in the organization. Included instructor-led courses for existing project managers and an online, self-directed program to onboard new-hire project managers-Developed an individual development plan (IDP) program for a cellular service provider; created forms and communications to introduce the program to the organization-Developed storyboards for several web-based training courses to introduce new products and services to retail employees of a cellular service provider

-Designed and developed an e-learning/on-the-job training program to certify vehicle fire protection system service technicians in mines in South Africa-Designed and developed e-learning courses to certify technicians and installers of restaurant fire protection systems and equipment-Developed lessons for a virtual instructor-led course for technicians and installers of restaurant fire protection systems

-Built a client support organization that grew from one person answering emails to a team of three representatives with full phone support-Documented existing systems, procedures and processes used in support-Wrote new processes and procedures-Created a suite of templates for frequently asked questions, which helped reduce case-movement time by nearly two thirds-Developed and implemented a client feedback scoring system-Raised the client feedback score from a three-star average to consistently achieving above four stars, and the team consistently achieved 95% satisfaction on support tickets-Designed, developed, and implemented a new client onboarding program

-Managed training for over 4000 sales associates in this $1.8 billion consumer packaged goods company-Developed and documented a detailed learning strategy to include classroom, online, and self-directed learning options-Created and executed a communication plan to establish the Kellogg’s Snacks Learning Organization—a 2005 company priority -Designed and implemented a management training curriculum for district managers-Created an orientation and on-the-job training program for merchandising staff-Documented procedures and processes for the SAP/CRM system and compared with existing job descriptions to develop a change management and training strategy-Designed, developed, and delivered a workshop program to increase account managers’ SAP/CRM system and sales forecasting skills-Trained leaders to coach for system support, new hire onboarding, and change management-Developed a self-study course to teach basic CRM system skills, which saved time and travel expense for remotely based sales associates-Created and implemented a weekly email newsletter for the customer account team-Led train-the-trainer sessions for a program to promote the Kellogg Company values