Within our Business Intelligence tool, WO Analytics, create informational dashboards and visuals of client data in order for them to make intelligent business decisions and increasing efficiency. Work with the customer on concepts and requirements, create back end workbooks and data sources, design layout, and create calculated dimensions/measures that together provide a robust analytical tool.

WideOrbit is the leading provider of business management software for media companies. Our product lines include solutions for sales, traffic, media networks, radio automation and promotion optimization. And our client list includes the finest group of television stations, radio stations and media networks in the industry. We’re committed to client success and satisfaction and we’re consistently rated the most responsive and recommended provider of traffic systems in the industry, according to independent research by the Traffic Director’s Guild of America (TDGA).

Responsible for gathering business requirements, testing, and implementation of fixes/changes to the Financial Assurance Management system utilized by the Market and Credit Risk department; act as a liaison between IT and the business unit; review open issues affecting business unit; create innovative solutions for business needs within the Market and Credit Risk department; and act as a backup to the Credit Risk Administrator.

Responsible for overseeing multi-site, multi-platform call center, managing up to 12 direct reports with 4 being remote. Performed yearly evaluations and reviews. Responsible for revising and implementing standard policies and procedures that included cross functional tasks. Assembled and maintained yearly budget for the VP of Operations. Was an integral part of implementing a new Cisco phone system with new call center features. Headed up a project for merging Salesforce.com databases into a single database for increased efficiency across call center locations. Developed and executed Industry Cross Training plan involving all members of the support team. Trained and assisted Level 3 Escalation team on various report writing projects and technical troubleshooting of product issues. SQL for ASA and SQL Server was utilized in both tasks. Developed and executed a week-long celebration for Customer Service Week including client and internal staff recognition. Assisted President and management team in the yearly strategic planning for the company. Provided dashboard analysis of call center statistics. Responsible for call statistics analysis and identifying problem trends.

Responsible for managing product life cycle of legacy software system. Reviewed and prioritized content for each software update including client feature requests. Developed and executed yearly product roadmap. Developed and enforced new policies and procedures surrounding bug escalation and beta releases. Created and executed an external Proactive Communication Plan. Provided product detail for yearly Operational plan.

Responsible for managing the lifecycle of client’s technical projects. Established standard procedures with the use of the PMBOK for the management of all projects within the company. Participated in the development of a new product design. Included gathering requirements. GUI design through wireframes. Client validation of new functionality.

Provided phone and WebEx technical support for clients on the Orion product. Analyzed client problems and provided root cause analysis. Performed data validation based on client issues, correcting when necessary. Created and tested clients custom reports. Performed client updates to the software and database platform.

Responsible for management and assembly of SQL for software releases. Implemented standard naming convention and written syntax for all SQL related documents. Performed troubleshooting on database related client issues. Developed and maintained accounting applications in Powerbuilder 7 on an Adaptive Server Anywhere database. Created and tested new functionality. Troubleshot and corrected software bug issues. Provided training to internal and external clients on internal database designed and relationships for the software.

Responsible for leading and managing the installation process and training staff of the accounting applications at client sites. Converted accounts receivable balances into new product. Executed training of the software to various levels of the accounting and business departments. Created new Accounts Receivables user manual including month end procedures, reconciliation between Receivable and Revenue reports, and step by step instruction on every function within the accounting applications. Provided customized documentation relating to specific business practices for each client. Provided phone and WebEx support for clients on the Stars II and Orion software products. Worked directly with CFOs/Controllers/Accounting Managers to identify reconciliation issues and to analyze financial reports. Developed and delivered training classes for both internal and external clients. Served as subject matter expert for the accounting support area and development.

Maintained full cycle bookkeeping, calculated sales person commissions, maintained payroll for remote offices, performed month end procedures manually and within a computer system and performed Bank Reconciliations for multiple accounts.

Analyzed credit applications, made immediate decisions for point of sale transactions and monitored existing credit accounts for credit risk. Additionally, reviewed accounts for fraudulent charges.