- Lead Financial Aid Counselor for Direct PLUS Loan processing- Assist with verifications for FAFSA processing- Verify student enrollment to qualify for housing

- Assist with the management of 1000 student accounts of both UG- and GR-level through PowerFAIDs- Download from COD and Upload to PowerFAIDs ISIRs, COD Responses, and COD Rejects- Utilize COD and NSLDS to verify student’s Pell and Loan eligibility- Submit necessary Pell and Loan originations and corrections to COD through EdConnect- Supervise training and duties for department work study students

- Manage Financial Aid accounts for 1300 students of both Undergraduate and Graduate/Professional level through Banner SIS- Utilize COD and NSLDS to verify student’s Pell and Loan eligibility- Facilitate weekly Appeal Committee meetings reviewing requests submitted by UG and GR students- Supervise training and duties for department work study students- Record and submit scholarship checks received to Cashier’s Office- Collaborate with Student Accounts department to financially clear students

- Responsible for the processing, billing collection, record keeping, and repayment of short-term student and post-doctoral fellow loans and refunds due to borrowers- For delinquent borrowers, coordinate with schools/departments for payment modifications and, if necessary, request write-offs and place holds on student accounts- Prepare monthly loan reconciliation reports for Graduate Medical Education by comparing Payroll data to PeopleSoft data- Prepare Paid In Full letters for students that have paid off their loan and mail off promissory notes- Responsible for documents received from SFAO: Scan and index documents to ImageNow- Maintain records and assist with deposit remittance in accordance with office procedures- Establish direct deposit for loans to process and submit EFT requests to AP vendor management- Research funds not received (unclaimed checks/EFTs) and, if necessary, request cancellation and check reissuance

- Manage Financial Aid accounts for 350 students through CampusVUE system- Inform potential students of different funding options, including Federal Aid, the use of military benefits, or payment plans- Award student loan amounts, scholarships, and waivers, as applicable- Achieve collection goals determined by the amount of students enrolled and the amount of tuition and fees that have been charged to student accounts- Participate in trainings to stay updated on all Financial Aid policies and requirements, including the use of COD and NSLDS systems

- Greet and initiate conversation to create rapport with customers- Educate customers with pertinent product information to help identify needs and wants- Suggest additional merchandise, advise, and give an overall enjoyable "Zumiez experience"- Train new hires in basic skills, such as maintaining the sales floor, managing the register, and building sales

- Guide freshmen and sophomores through the course pre-requisites for the Business College- Support the Study Abroad program through research, edit publications regarding the program, and oversee production of the Study Abroad website- Contact Study Abroad students on a weekly basis with writing prompts to submit new blogs to their websites as required by their contracts- Train incoming MPA with a detailed training schedule, with use of tasks as markers for understanding, and a training manual for reference