Kimberly Powers Email & Phone Number

Santa Rosa

Envision Health Care Services, Santa Rosa, CAHospitalist Site Coordinator | Billing Coordinator II 2019 – 2020Managed collaboratively with medical and non-medical leadership and coaches others to achieve optimal performance by using AIDET (Acknowledge, Introduce, Duration, Explanation and Thank You), HCAPS ( Hospital Consumer Assessment of Healthcare Providers and Systems ); delegated throughout the organization effectively including multiple sites; praises/rewards contributions verbally during monthly 1:1, recognition in monthly staff meetings, through awards and gift certificates; defines clear roles and responsibilities using lean six sigma methodology by creating effective workflows, creating teams of improvement within a given area, designing a visual board to keep all employees cognizant of the area’s current state and to remind them of goals and new initiatives; adjusts plans as necessary.  Collaborated with Providence St. Joseph Hospital to ensure the facility meets or exceeds the patient experience goals as measured by voluntary surveys as well as the federal and state required patient experience surveys (CAHPS).  Managed the daily census of 30+ hospitalists ensuring the appropriate care, distribution of patient and patient experience; generated 3, daily physician huddles to discuss patient care and the patient experience.  Communicated with physicians, nurses units, and ancillary departments throughout the continuum of the hospital to ensure the best patient care.  Established physician schedules that allowed physicians to see patients with more accuracy using geographic rounding.  Follow-up on missed payments and resolve financial discrepancies examine patient bills for accuracy and request any missing information. Maintain billing software by updating rate change, cash spreadsheets, and current collection reports.

San Francisco Bay Area

ANTHEM, INC, Santa Rosa, CACommunity Transformation Manager 2017 – 2018Accountable for managing market-wide initiatives, including project management and outcome assessment. Expert in collaborating with other markets to collect information, share best practices across the markets, develop training plans, and capture data via electronic medical records (EMR) using IT analysis and EPIC. Actively, managed performance across all designated centers and regions; reported out in bi-monthly key performance indicators (KPI) meeting with market leadership, direct team leaders, and clinical leadership on metric improvement via department and organizational dashboards through meetings with high-level medical and non-medical staff meetings. Responsible for building an effective team of leaders within the market and for coaching and supporting the team leaders in identifying strengths and areas for development, while fostering a nurturing environment that strengthened Anthem, INC. Built and maintain visibility in the community; identify outreach possibilities and partner with the Marketing and Business Development teams to drive volume and establish a positive community profile for the centers in the market and identify local business opportunities that will support the referral base. Ensured high-quality patient care is provided through speaking with patients and families; analyzing patient satisfaction surveys and patient-initiated employee-based awards. Followed- up with patients and escalated customer service issues regarding the quality of care concerns.  Prioritized work activities and developed guidelines to implement center operation policies and procedures using lean mythologies.  Worked in partnership with the Marketing team to maximize marketing effort/spend and increase visibility and a positive community presence for the centers through programing.

Santa Clara, California

KAISER PERMANENTE MEDICAL GROUP, Santa Clara, CAChronic Condition Manager, Non-Service Manager II ( Promoted) 2016Provided leadership and expert consultation on flagship partnerships and initiatives that built capability base evidence for improvement and support for infrastructure for scaling and spreading change through Key Performance Indicators (KPI). Designed, developed, initiated, and implemented processes and programs related to practice areas. Supervised and directed the work of employees in assigned areas to ensure new quality incentives were being met in order to improve KPI and patient satisfaction scores. Interviewed patients and family regarding their visit, useful to look from the patient’s perspective.  Led daily meetings for medical leadership of assigned areas to present, discuss, problem-solve and initiate change in accordance to the KPI and patient satisfaction scores using a group perspective, detailed discussion on the true organizational objectives, and spotlight indicators. Utilized real-time data collected from Electronic Medical Records (EMR) to track KPI and posted graphs, charts, and workflow processes each week on a visual board to discuss the progress and challenges during the morning huddle and reiterated at monthly staff meetings. Using Lean methodologies reduced waste and duplication by training and creating a workflow chart which allowed each member in the call center to answer any telephone and route them to the correct location efficiently. Increased patient volume and revenue by having appointments available starting prior to work at 6:00 am and later appointments after work until 9:00 pm. This gave patients the opportunity to have their medical needs met without taking time off of work. Reported directly to the CFO and CEO to discuss the finances of my assigned areas monthly, held accountable for lost revenue. Oversaw three hospital programs at offsite location +3

Santa Rosa, California

SUTTER PACIFIC MEDICAL FOUNDATION, Santa Rosa, CAOB / GYN Care Center Manager | Project Management (Promoted) 2014-2015Maintained a high visibility position, with frequent interactions with the general public, patients, physicians, and staff, and as such, serves as a general information resource and ambassador to all. Accountable for profit and loss (P&L) for all responsible assigned centers within the region which included both medical and non-medical staff. Responsible for staffing and workflow model using lean six sigma methodologies and scheduling. Liable for revenue for achieving and exceeding budget targets for each assigned center and region by reducing operational expenses, achieving maximum staff productivity, and monitoring team member overtime goals. Responsible for revenue and volume targets for each assigned center and region. Ensured proper development of talent pipeline, in collaboration with talent acquisition, to interview and strategically hire new team members to increase the quality of hire and provide appropriate staff options for each center. Maintained strict confidentiality for EMR, medical records, and other patient and team member data, as required per compliance and regulatory rules and expectations. 20+, medical providers including physicians, registered nurses, medical assistance, front| back-office staff, telephone call center 12+ employees and 2+ surgery schedulers. Developed strategic, financial, and tactical plans and objectives for the practices; met agreed-upon results, and retains the organization requirements to meet outlined objectives, and provided regular and ad hoc reporting related to clinical locations’ performance via streamlining & using LEAN methodologies and techniques.

Los Altos, Ca

PLANNED PARENTHOOD MAR MONTE, Los Altos, CASite Supervisor | Program Manager (Promoted) 2004 – 2014Held responsibility in administering efficient day-to-day operations in a fast pace environment working with medical, non-medical, and medical leadership; including staff recruitment, performance evaluations, goal setting, and merit increase recommendations in conformance with established organizational policy. Provided high quality and lower cost-effective project management, management consulting, analytic support services, and technical expertise. Organized interdepartmental quality improvement activities and performed operational responsibilities. Participated cross-functionally in business planning to support business unit strategy. Provided operational oversight to all designated oversight in designated locations. Leaded monthly staff meetings in efforts to identify best practices and gaps in services. Developed financial strategies by anticipating, estimating, and forecasting requirements; developing action plans; measuring and analyzing results; aligning monetary resources; and initiating corrective actions; supported management by analyzing applications and information and providing counsel and advice develop and update procedures, methods, policies, and guidelines.  Managed Medi-Cal and Medicaid programs focusing on the under-severed and under-represented population (HEDIS & HEDIS).  Recruited, hired, and train new employees; monitored activities of personnel to take disciplinarian action if needed; developed organization strategies by establishing objectives that match organizational objectives.  Built and maintained operational relationships with all contracted vendors and worked with internal staff, assessing need for additional providers ( County hospitals, police, fire departments, psychologists…).  Responsible for delivery of patient satisfaction surveys; improved patient satisfaction by 20-50%; per Press Ganey.

San Jose, Ca

Supervised licensed and non-licensed staff members; coordinated medical follow-up including lab reports and abortion complications; coordinated clinic flow to ensure timeliness of patient services; trained new staff members; facilitated staff meetings; assured the quality of care provided is in accordance with medical protocols; supervised audits and chart reviews; applied knowledge of ICD-9 codes; and managed patients files, charts, and medical records.

Doctor Of Philosophy (Ph.D.), Industrial And Organizational Psychology

Master Of Business Administration (Mba), Human Resources Management And Services

Activities and Societies: - Studied Business Administration with concentration in Human ResourcesThe educational foundation for an MBA.

Bachelor Of Arts (B.A.), Business Administration And Management, General

- Studied Business Administration