pēpəlwərk (people work) is a technology company that offers software, experiences and services that makes it possible for educators, employers, and people to evolve with work.

Developed and closed new opportunities for the Office Coffee Channel.

Developed and managed company’s restructuring plan while managing the day to day operations.

Secured new accounts and renegotiated agreements with existing accounts. The primary focus was to drive incremental sales; promote health and wellness program; and identify emerging/new opportunities.

Developed District P&L and Operations Plan for 16 Fitness Centers, managed $16M operating budget. Directed 16 Club Managers and ~ 420 employees.

Managed overall club operations ranging from staffing, ancillary revenue generation, cost control, facility operations, and the overall member experience.

Maintained accountability for all customer and account-related operational and service issues for 5 accounts with $350M in annual revenue including oversight of 15 employees and $2.9M budget. Ensured network performance met customer quality standards and key performance indicators. Served as advocate for customer and account-related operations and service issues. Developed and maintained sustainable customer relationships at Director, Vice President, and CTO level.- Served in project management capacity, overseeing quality, cost, and scheduling metrics. Managed operations’ contractual terms and conditions including legal agreements and liquidated damages. - Identified service opportunities and deliver services. Interfaced with sales personnel to ensure profitable and successful sales. - Implemented company’s operation performance scorecard including quarterly executive reviews.- Improved performance measurements across supply chain, project delivery, engineering standards, installation and integration quality, technical support, and vendor/customer relationships by spearheading operations’ comprehensive strategic partnership initiative.- Implemented weekly equipment shipping reviews leading to a 60% improvement in on-time shipping performance in 2008 as compared to 2007. In addition, these reviews resulted in project profitability improvements, e-commerce orders shipping 100% complete and on time, and reduction in customer billing and cash collection cycles.

Managed Sprint PCS’s largest account region including project and post-sales support, delivering $387M in total revenue on time and under budget. Supervised 10 Project Managers and managed $2.6M operating budget. - Implemented customer operations restructure plan, project management metrics and document repository, and Lean Six Sigma initiative. - Instituted quarterly executive operation review meetings. Created and standardized project manager performance requirements for Sprint-Nextel account. Ensured quality, schedule, and cost metrics were achieved. - Served as advocate for customer and account-related operations and service issues. Developed and maintained sustainable customer relationships at management and director level.

Directed all aspects of reporting and employee communications for Vice President of Regional Operations (ROL), ensuring actions resulting from analysis and presentations were addressed and closed on time. - Conducted research and developed reports, trending, and analysis for strategic business decisions and improvement initiatives. - Managed projects and strategic initiatives for Customer Operations Leader and represented ROL on project teams. - Provided financial support and analysis for budgeting, discretionary spending, cost reduction, project profitability report, order sales projection, and services revenue. - Monitored key performance indicators at ROL level; identified initiatives to improve performance in areas that fell below target.- As member of customer operations transformation team, identified process improvements and restructured roles and responsibilities to achieve $2.86M in savings in 4th quarter 2006 and 2007 savings of $14.7M. Streamlined project management process by eliminating redundancies, decreasing number of tools required to track project financials, and realigning project management headcount. This resulted in $16M savings over 1 year period.

Supervised and provided strategic direction for 3 project managers on Qwest account. Served as direct liaison between Nortel operations and customers, such as Verizon Wireless, MCI, Level 3, and Qwest.- Project managed deployment of more than $1.8B of switching, optical, and succession product revenue.- Developed and tracked performance metrics, ensuring headcounts met target revenue goals.