Kimberly Felix Email & Phone Number

-Deliver an exemplary customer experience during onboarding, ensuring customers (providers) understand how to leverage our technologies to the fullest extent while helping to drive customer outcomes and product adoption. -Gather project requirements and business needs to set clear project scope. Negotiate as needed to ensure a successful outcome.-Create basic project plans; analyze and document existing information on project objectives, deliverables, schedules, assumptions, constraints and dependencies.-Set clear expectations with team members and stakeholders and communicate overall project status. -Assess project risks, identify solutions and work with business sponsors to resolve issues and mitigate risks.-Manage changes and communicate the impact of changes to a project’s scope and schedule.-Complete projects in accordance with established service level agreements and quality standards.-Troubleshoot and provide support on newly released implementations.-Prepare process documentation related to new configurations and team rollout processes.-Influence changes to the implementation process through customer engagement and feedback.-Work closely with sales, engineering, suppliers and customer success teams to seamlessly execute on our savings commitments to customers.-Address escalated client issues with speed and urgency, orchestrating resources across the company as needed.-Leverage technology and process improvement to continuously improve the customer experience and processes involved in onboarding expediently and effectively.

• Understand the phase-gate process for bringing new categories to market & represent Operations in the commercialization, launch, monitoring, and transition phases• Assist in the initial creation of the customers’ ideal experience, and adjust as necessary as feedback comes in• Create & document processes that support final experience at a cost-to-serve that is within parameters set • Transition new categories into the core business operations within set timeframe (typically 6-12 months from launch), including training team members on processes• Provide operational support to Sales Partners during the contracting/selling phases of the sales process inclusive of customizing contracts, explaining implementation processes, etc.• Own the customer implementation of new contracted programs at both the corporate and building level• Ensure timelines are met with customers & suppliers for implementation, resolving and/or escalating concerns as needed• Own stakeholder communication with customers, suppliers, and internal Partners throughout the implementation phase• Transition new contracts into the core business operations within set timeframe

Greater Milwaukee Area

Direct Supply’s mission is to enhance the lives of America’s seniors through our commitment to Senior Living. As the industry’s leading provider of equipment, eCommerce and service solutions, we help Build, Equip and Run better Senior Living communities. I support our Project Operations department by managing complex projects $20,000 and above. I work closely with our partnered suppliers to obtain quotes and product specifications. I also work hand-in-hand with our internal departments to set pricing, negotiate concessions, coordinate delivery and installation expectations, and mitigate and manage pre and post order risks. Agility, prioritizing, time management, and process improvement are key aspects of my day. I, train and mentor new hires, and continuously evaluate process improvement for our department based on our three pillars of success: productivity, quality, customer services.

Spirit Lake, Ia

• Responsible for maintaining 10 million pounds of current and new business. • Generate new and repeat sales by providing product and technical information in a timely manner.• Determine customer requirements and expectations in order to recommend specific products and solutions.• Recommend alternate products based on cost, availability or specifications.• Presented pricing, credit and terms in accordance with standard procedures and customers’ profitability profiles.• Increased sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.• Full participation in training sessions, meetings, skill building, and professional development classes.• Manage the day-to-day fulfillment of customer orders, requests and needs.• Maintain and expand the database of prospects of the organization.• Responsible for cultivating positive and enduring relationships with customers.• Maintain accurate records of discussions and correspondence with customers.• Prepare and balance timely and accurate reports/ spreadsheets for management.

Spirit Lake, Ia

• Maintains short and long-term demand plans at the customer item code level including: weekly forecast, annual operating plan and long-term demand plan.• Manage 12 sales representatives accounts with weekly contract checks and monthly sales collaboration meetings • Conduct and leads demand review meetings for sales leadership.• Communicates regularly with sales team and supply planning functions for up-to-date demand analysis.• Analyzes and reports actual sales vs demand plan for Integrated Business Planning and participates in action planning addressing out of compliance customers.• Completes weekly/monthly reports, reports on demand plan changes and provides analysis and commentary.• Manages customer fulfillment run-rates against forecast/contracted demand.• Recommends course of action for customers that fall outside accepted variance for contracted volume.• Utilizes Vanguard Forecasting Server for analyzing and reporting our forecasts to the business.

Spirit Lake, Iowa

• Manage customer orders. Create sales orders for foodservice and ingredient sales • Work effectively with Batchmaster, Sterling, EDI and CRM • Set up new carriers as needed• Coordinate delivery of time sensitive loads • Verify pricing and product of shipments • Enter needed customer set up information in appropriate locations• Work with customers, managing the day-to-day successful fulfillment of their orders, requests and needs• Responsible for cultivating positive and enduring relationships with customers• Keep accurate records of discussions and correspondence with customers• Prepare and balance timely and accurate reports/ spreadsheets for management• Work closely with plant production and quality control divisions

Greater Milwaukee Area

Aerotek® Inc. is a leading provider of technical, professional and industrial recruiting and staffing services. We are part of Allegis Group® Inc., the largest staffing company in the U.S. and the fourth largest staffing company in the world. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. To learn more about Aerotek and see a complete list of our locations, visit our website at www.aerotek.com.I specialized in professional staffing through Aerotek Professional Services®, a division of Aerotek. I recruited qualified personnel for job opportunities in: • Accounting• Bankruptcy/Foreclosure• Collections • Clerical/Administrative • Customer Service• Finance• Human Resources• Loss Mitigation• Mortgage• Supply Chain

Greater Milwaukee Area

I specialize in industrial staffing as well as skilled trade staffing through Aerotek Commercial Staffing®, a division of Aerotek® Inc. I provide light technical and skilled trades personnel for job opportunities in: Diesel/Fleet Maintenance Automotive Maintenance Electrical/ Mechanical Service Technicians Distribution and Warehouse Manufacturing and Production CNC Machinists/PLC Programmers Environmental Services Operations and Facility Management Aerotek® Inc. is a leading provider of technical, professional and industrial recruiting and staffing services. We are part of Allegis Group® Inc., the largest staffing company in the U.S. and the fourth largest staffing company in the world. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. To learn more about Aerotek and see a complete list of our locations, visit our website at www.aerotek.com.

Whitewater, Wi

Standard Process Inc.-Created and implemented an entire market research proposal including, data analyst, final formal presentation- Learned written communication skills by writing proposals, secondary research summaries, focus group guides, survey, etc. Women's Weekend of Lake Geneva -Managed an account working with Lake Geneva’s Rotary Club to plan a 400+ people event for Spring, 2013- Challenged myself to take on responsibilities and projects with minimal direction and achieve successful outcomes

University Of Wisconsin-Whitewater

•Responsible for taking patrons identification card when entering building •Certified in AED and CPR •Assist patrons in using work-out equipment safely and efficiently•Enforced rules and regulations of facility by assisting patrons when needed

Madison, Wisconsin Area

-Provide customer service to customers through the Wisconsin Lottery hotline and during events-Promote the Lottery through events: Northwood"s Baseball games Brewer's games Countryfest WI State Fair-Created and organized games and trivia to play at each event, we also sold lottery tickets and had numerous give-a-ways to help interact with Lottery customers-Developed an Intern's Manual to help future interns excel-Organized customer lists for future events to help full-time employees

Grafton Wisconsin

-Took customers orders -Check with customers to ensure that they are enjoying their meals and take action to correct any problems. -Set up events, made sure they ran smoothly and then cleaned up after event was over.