Kimberly A. Hay Email and Phone Number

Welcomed new members and increased member retention, while we move to focus on non-dues revenue. Managed LiveChat presence for over 3,500 chats annually. Increased effectiveness during SAF’s presence at key industry trade shows, developing a follow-up plan for attendees. Served as Liaison to Retail Council of members nationwide, two meetings annually, plus small group projects.

Sweet Escapes Travel, LLC is a full service travel agency (and American Express Travel Partner) which offers our clients great suppliers, superior service and NO FEES for our clients. We focus our efforts into providing memorable travel for our clients, leaving you to relax and enjoying your Sweet Escapes.We specialize in:- Groups, Family & Multi-generational Travel- Affinity Travel Packages for Associations & Businesses (Residential/Business Communities)With industry partners in: Air, Rail, Cruise, Tour Operators, All-Inclusive Resorts, Hotel, National Parks -- all to craft the ideal escape for my clients.www.SweetEscapesTravel.biz

• Boosted member retention rate to 90% amongst 13,000+ members worldwide. Membership went from 85% attorney to a more diverse 65% attorney – increased other aspects of bankruptcy practice. • Launched Social Media presence on LinkedIn, Facebook & Twitter to convey value in ABI benefits, products, services.• Developed DiscoverABI webinar for new/prospective members to learn value of membership. • Managed & maintained 100,000+ records in our iMIS database to maximize potential new members.• Initiated Emeritus Member Program + Recent Grad program to encourage diversity (background/experience) in membership base.• Overhauled dues renewal production (monthly process) regarding inventory, design of marketing materials showcasing member benefits. Incentivized early renewal to lessen cost + increase retention.• Exhibited at various industry-related trade shows to enhance visibility of ABI and increase membership.• Served on ABI’s Membership Committee to develop strategic plans for the department for the coming year.• Managed support staff/temps/interns with production of renewal mailings (2x monthly). .

Write a weekly column about the longest running show in television history, Guiding Light until it went off the air on September 18, 2009.http://soapcentral.com/gl/content/scoop/twoscoops/2009/090921.php

• Served as liaison to 33 affiliates nationwide to ensure that electronic data transfers (EDT’s) from affiliates to national headquarters ran smoothly.• Maintained TASS database of 100,000+ records and coordinated reporting of affiliate activity to Board of Directors and Affiliate Managers. • Supervised staff of three Member Records staffers.* Firm moved to Sewickley, PA in 2002.

* Assisted over 1,000+ Credit Union members on membership services: meeting registrations, publication orders, dues remittance using ACD call system.As of January 2, 2024 the new name is: America’s Credit Unions* Maintained, entered and reconciled daily deposit of monies from members.* Supervised call center staff of 3 in Member Services Center.* Managed staff transition during iMIS upgrade.

* Work with a 13-state region of state and local affiliates in a three-tiered membership program.* Coordinate mailings to and from regions and support sharing of information regarding members, payments, etc.* Left to pursue B.S. degree full time.

* Served as Member Representative ultimately Member Service Center Manager of 26-person in-bound call facility.* Work with other departments to serve over 350,000 RV owners and 500+ member parks nationwide.* Firm moved to Englewood, CO in early 1990.

* Worked in a number of local Neighborhood Theatres, Inc. locations in the D.C. area.* Started as a concession worker, then cashier before becoming Assistant Manager.* Inventory Control, Personnel, and Cash Management for 6 screen theatre.