Kim K. Email & Phone Number

Melbourne, Fl, Us

I oversee a diverse portfolio of several products, including a flagship mobile application that plays a pivotal role in driving company revenue. I successfully led the rebuild of this mobile application, modernizing our technology. This involved building the frontend on Flutter and developing a new backend API layer. Despite the complexity, I delivered the MVP to UAT within 7 months. My role extended beyond traditional product management; I have actively managed a scrum team, prioritize roadmaps and backlog items, and ensure seamless project execution. Additionally, I excel in technical writing, creating detailed Jira user stories, API documentation, and comprehensive product guides for both technical and non-technical audiences. My ability to bridge the gap between development teams and stakeholders ensures that projects are completed efficiently and aligned with business objectives.

Bourne, Massachusetts

Process large amounts of technical and non-technical information from users in order to document and troubleshoot software issues. Requirements analysis and QA for mobile applications. Assist product development department by creating standards for documenting user stories, bugs and test cases.

As a Product Support Specialist, I not only excelled in resolving end-user issues but also took on additional responsibilities that showcased my versatility and leadership capabilities. I was handpicked to work across two software teams, where I played a key role in setting standards for technical writing and documentation, ensuring clarity and consistency across projects. In addition, I became the go-to product expert for our flagship mobile application and SAAS registration platform, leveraging my in-depth knowledge to guide development teams and provide valuable insights for product enhancements.Furthermore, I took on the leadership role of leading the product support team, mentoring and guiding team members to deliver exceptional support services. Recognizing my expertise, I was given the opportunity to choose from several promotions that aligned with my career goals and aspirations.Moreover, I served as the administrator for our mobile device management platform, effectively managing mobile hardware and ensuring seamless functionality. This role required meticulous attention to detail and the ability to handle diverse mobile technologies.I was selected to serve as the company's Jira administrator, a testament to my expertise in this widely used project management and issue tracking tool. In this role, I effectively managed and administered the Jira platform, ensuring its smooth operation and optimizing its functionalities to meet the organization's specific needs. This responsibility further demonstrated my technical proficiency and ability to handle critical systems, contributing to improved efficiency and collaboration across teams.My ability to excel in multiple roles and take on additional responsibilities highlights my adaptability, strong leadership skills, and commitment to delivering outstanding results.

Dennis Port, Massachusetts, United States

Skillfully managed a wide range of office and sales support tasks, including accounts payable / accounts receivable and payroll processing. Leveraged strong multitasking skills to manage POS system programming, IT support, restaurant reservations, data entry, invoicing, returns processing, and purchasing. Assisted owner with calendars including meetings/appointments and travel arrangements and administered banking, deposits, account registry, payroll, and distribution of employee checks.

Falmouth, Massachusetts, United States

Maintained and updated list of clients and status of cases. Prepared correspondences and demand letters for all open cases. Maintained organizational files, references, and records and prepared client proposals. Transitioned office from paper filing system to a digital filing system. Coordinated with clients, courts and related government agencies / international affiliates. Performed research work related to international laws and demand letters, as well as acted as primary IT support for the law firm.

Bachelor Of Applied Science - Basc, Cyber Operations Defense/Forensics Emphasis, Junior

Associate'S Degree, Information Technology