Lead a team of 5 Regional Managers, 55 Business Banking Relationship Managers serving clients in Massachusetts. New Hampshire and Vermont. As a team, we work to provide exceptional service and solutions to our clients and prospects while achieving annual revenue targets.Best part of my Director Role:*Coach and lead the team to deliver an exceptional client experience.*Recruit, train, develop and retain a highly engaged and motivated sales force. *Helping others achieve their personal goals.*Collaborate with multiple business line partners to deliver superior service to internal and external customers and achieving our goals, together.

Team Leader for Citizens Relationship Managers serving NH & VT businesses. Our objective is to provide an extraordinary client experience. We build relationships with our clients and their business partners with a focus on understanding the cash cycle of the businesses and identifying solutions to create efficiency and improve profitability.

Privileged to lead a team of 13 Business Banking Officers across the states of NH and VT with the objective of providing extraordinary service and support to NH and VT businesses. We work together to grow market share. We build relationships with our clients, local attorneys, accountants and other community partners.The team achieves multiple revenue targets for the business line while maintaining a high level of engagement with fellow colleagues, community partners, prospects and clients. As the team leader, I have the opportunity to coach colleagues to maximize sales and service effectiveness, developing strategies to ensure that we are providing an exceptional level of resources to our clients while working closely with internal, external and community partners.

Citizens Bank38 Portsmouth AvenueStratham NH 03885603-773-2500

Developed new payroll and employee benefits business including payroll services, health, dental and other insurance benefits as well as retirement benefits including 401(k), Simple IRA, Profit Sharing Plans. Managed client relationships to enhance service, cross-sell additional products and services and enhance CPS’ local market presence.

Mentored and inspired a group of managers. Established sales goals, enhanced customer services standards, strengthened compliance functions and provided oversight of individual branch budgets and sales goals.

Managed two regional groups of branches in the Concord and Nashua markets of New Hampshire. Hired, built and motivated teams to achieve sales and services goals. Developed marketing and tactical sales plans to enhance product penetration and provided leadership and a challenging, motivational work environment.

Marketed, designed, sold and serviced structured retirement plans including SEPs, Keogh, Profit Sharing and 401(k) plans for individuals, small businesses and corporations.

Managed employee benfit accounts and provided plan communications to clients/employees. Supported all trust administrative services.

Participated in a twelve month intensive management training program designed to gain knowledge of all divisional responsibilities under the direction of the Bank's senior management.