Phase 1/2 Non-Hodgkin's LymphomaPhase 1/2 Chronic Lymphocytic Leukemia

Study Lead - Phase 1/2 Multiple Myeloma

Train team members in U.S. and abroad in study design, customer response, and workflow managementLead team of project support analysts to support studies and remain responsive to the clientManage high volume of work orders while maintaining timelines and qualityEnsure constant information flow between management, validation, programming, and client groupsUpdate and interpret User Requirements (UR) to translate into functional and technical designsProvide project management point of view in a technical change control groupPerform all aspects of UAT to ensure seamless testing for the client (setup, run, reset, and support)Perform on-call duties as scheduled to support other trials; act as a resource to Help Desk agentsPerform QA to ensure randomization and packlist specifications comply with all requirements

Functioned as primary contact supporting 40+ IVR/IWR trials for two project managersFunctioned as project manager in the absence of the project managerCreated, designed, and supported systems and system changes for a client specific reconfigurable system Implemented non-reconfigurable system changes with technical staff by performing design updatesEnsured Help Desk agents had ample information to support callers, with assistance as necessary Performed quality reviews on studies to ensure compliance with randomization and packlist specifications

Functioned as project manager in the absence of the project managerFunctioned as primary contact on 12 + clinical trials for one project managerSupported and performed many non-reconfigurable system changes while reviewing related paperworkEnsured Help Desk agents had ample information to support callers, with assistance as necessary

Interpreted and applied data handling and entry guidelines to exceed industry standardsIdentified and reported data quality issues to appropriate managementAssisted with workload tracking and metricsCoached new staff on data entry and quality assurance to exceed Merck's entry and review standards

As a customer service professional, my responsibility was to interact and assist patients and staff in the hospital and obtain PHI (personal health information) for health insurance needs in accordance to HIPAA regulations while ensuring my actions met and exceeded the Joint Commission's standards (JCAHO) for our hospital.