Kim Schmidt Email & Phone Number

Middlefield, CT, US

- Oversee operations performance and effectiveness in support of more than 30 remote sites.- Manage and mentor Operations support staff.- Document, develop and/or improve operational support processes.- Design Wi-Fi infrastructure, video security networks and camera plans for many different type of businesses, i.e. Hospitals, Universities/Colleges, and.

- Provide multiple site, multi contract IT security engineering and management support.- Create work package estimates outlining tasks and associated people resources based on project requirements.- People manager for a staff of 13 senior security engineers supporting global IT security solutions for multiple IT support contracts. Responsible for staff.

- Provide multiple site, multi contract IT security engineering and support.- Design IT security infrastructure solutions per customer’s application performance and architecture standards.- Basic administration of Blue Coat proxy servers. Experience in creating basic rules, bandwidth shaping and content filtering.- Design and implement DMZ environment.

- Provide multiple site, multi contract LAN/WAN technical support- Design LAN/WAN infrastructure solutions per customer’s application performance and architecture standards.- Provide remote LAN/WAN engineering support and project management for multiple contracts with multiple domestic and international sites. - Configure, maintain and upgrade Cisco.

- Provide remote LAN/WAN engineering support for 2 domestic and 50 international sites (10 Canadian and 40 Pacific Rim). - Configure, maintain and upgrade Cisco switches, layer 3 devices and routers per LAN/WAN architecture design standards.- Create and maintain network qualification documentation and processes for LAN/WAN infrastructure components..

- Manage a staff of 6 senior principal analysts supporting a global Local Area Network (LAN) within the research division.- Responsible for staff administration and development. Provide regular coaching and feedback, yearly reviews, career development plans and distribution of project based work. - Accountable to review and analyze LAN architecture and.

- Provide LAN engineering support for 3 domestic and 3 international sites. Configure, maintain and upgrade Cisco switches and layer 3 devices per LAN architecture design. Ensure performance and capacity meets business requirements. Troubleshoot network performance problems utilizing Sniffer analyzer tools.- Migrated shared SynOptics based ethernet LAN to.

- Provide LAN engineering support for a 1000 node LAN. Configure, maintain and upgrade SynOptics mixed token ring and ethernet LAN environment. Ensure performance and capacity meets business requirements. Troubleshoot network performance problems utilizing Sniffer analyzer tools.- Configure, install, maintain and upgrade hardware and software on 20 Novell.

- Provide level III hardware and software support to analysts in support of distributed Intel based network operating system. - Direct contact with vendor technical support to investigate and resolve complex hardware and software related problem.- Liaison between the LAN group and the wide area network, WAN, group.

- Configure fully mirrored Intel server hardware and install and support Novell Netware operation system based on established standards for remote sites supporting Aetna Health Plans. - Provide level II Intel server hardware support for Novell Netware based servers. Main contact via telephone - Work with hardware and software vendors to resolve issues..