- Oversee operations performance and effectiveness in support of more than 30 remote sites.- Manage and mentor Operations support staff.- Document, develop and/or improve operational support processes.- Design Wi-Fi infrastructure, video security networks and camera plans for many different type of businesses, i.e. Hospitals, Universities/Colleges, and large rural areas.- Build, configure and remote install custom firewalls based on project requirements.- Create and maintain… Show more - Oversee operations performance and effectiveness in support of more than 30 remote sites.- Manage and mentor Operations support staff.- Document, develop and/or improve operational support processes.- Design Wi-Fi infrastructure, video security networks and camera plans for many different type of businesses, i.e. Hospitals, Universities/Colleges, and large rural areas.- Build, configure and remote install custom firewalls based on project requirements.- Create and maintain firewall rules and create VPN tunnels on custom firewalls as needed.- Configure and coordinate remote installation of various model switches, including but not limited to Cisco, HP, HP 3Com, Aruba Networks- Provide multiple site, multi contract IT LAN/WAN engineering and tier 3 support.- Migrated local Microsoft exchange services to Microsoft Office 365.- Provide desktop support for office computers running Microsoft Window operation systems and Microsoft Office suite of applications. Show less

- Provide multiple site, multi contract IT security engineering and management support.- Create work package estimates outlining tasks and associated people resources based on project requirements.- People manager for a staff of 13 senior security engineers supporting global IT security solutions for multiple IT support contracts. Responsible for staff administration and development. Provide regular coaching and feedback, quarterly and yearly reviews, career development plans and… Show more - Provide multiple site, multi contract IT security engineering and management support.- Create work package estimates outlining tasks and associated people resources based on project requirements.- People manager for a staff of 13 senior security engineers supporting global IT security solutions for multiple IT support contracts. Responsible for staff administration and development. Provide regular coaching and feedback, quarterly and yearly reviews, career development plans and distribution of project based work. - Primary contact for escalations related to security service issues. Show less

- Provide multiple site, multi contract IT security engineering and support.- Design IT security infrastructure solutions per customer’s application performance and architecture standards.- Basic administration of Blue Coat proxy servers. Experience in creating basic rules, bandwidth shaping and content filtering.- Design and implement DMZ environment utilizing Cisco switches by implementing layer 2 and layer 3 configurations for large corporate client. - Define and document… Show more - Provide multiple site, multi contract IT security engineering and support.- Design IT security infrastructure solutions per customer’s application performance and architecture standards.- Basic administration of Blue Coat proxy servers. Experience in creating basic rules, bandwidth shaping and content filtering.- Design and implement DMZ environment utilizing Cisco switches by implementing layer 2 and layer 3 configurations for large corporate client. - Define and document intrusion detection system service operations per customer’s requirements for the security operation center. Show less

- Provide multiple site, multi contract LAN/WAN technical support- Design LAN/WAN infrastructure solutions per customer’s application performance and architecture standards.- Provide remote LAN/WAN engineering support and project management for multiple contracts with multiple domestic and international sites. - Configure, maintain and upgrade Cisco routers, layer 3 devices, switches, wireless controllers and access points per LAN/WAN architecture design standards.- Create and… Show more - Provide multiple site, multi contract LAN/WAN technical support- Design LAN/WAN infrastructure solutions per customer’s application performance and architecture standards.- Provide remote LAN/WAN engineering support and project management for multiple contracts with multiple domestic and international sites. - Configure, maintain and upgrade Cisco routers, layer 3 devices, switches, wireless controllers and access points per LAN/WAN architecture design standards.- Create and maintain network qualification documentation and processes for LAN/WAN infrastructure components in a regulated industry.- Ensure performance and capacity meets business requirements. - Troubleshoot network performance problems utilizing data analyzer tools.- Direct contact with vendor technical support to investigate and resolve complex hardware and software related problems.- Manage client service requests for new hardware and/or services. Includes gathering requirements, engineering solution, ordering necessary resources, preparing configurations, coordinating installation, reporting to asset management and preparing appropriate qualification documentation. Show less

- Provide remote LAN/WAN engineering support for 2 domestic and 50 international sites (10 Canadian and 40 Pacific Rim). - Configure, maintain and upgrade Cisco switches, layer 3 devices and routers per LAN/WAN architecture design standards.- Create and maintain network qualification documentation and processes for LAN/WAN infrastructure components.- Ensure performance and capacity meets business requirements. - Troubleshoot network performance problems utilizing Sniffer… Show more - Provide remote LAN/WAN engineering support for 2 domestic and 50 international sites (10 Canadian and 40 Pacific Rim). - Configure, maintain and upgrade Cisco switches, layer 3 devices and routers per LAN/WAN architecture design standards.- Create and maintain network qualification documentation and processes for LAN/WAN infrastructure components.- Ensure performance and capacity meets business requirements. - Troubleshoot network performance problems utilizing Sniffer analyzer tools.- Direct contact with vendor technical support to investigate and resolve complex hardware and software related problems. Show less

- Manage a staff of 6 senior principal analysts supporting a global Local Area Network (LAN) within the research division.- Responsible for staff administration and development. Provide regular coaching and feedback, yearly reviews, career development plans and distribution of project based work. - Accountable to review and analyze LAN architecture and performance to ensure design meets the business requirements. - Accountable for the support of LANs for 13 sites, 10 domestic and 3… Show more - Manage a staff of 6 senior principal analysts supporting a global Local Area Network (LAN) within the research division.- Responsible for staff administration and development. Provide regular coaching and feedback, yearly reviews, career development plans and distribution of project based work. - Accountable to review and analyze LAN architecture and performance to ensure design meets the business requirements. - Accountable for the support of LANs for 13 sites, 10 domestic and 3 international. The LAN consists of approximately 225 Cisco switches, 28 Cisco layer3 devices and over 12,000 nodes.- Responsible for a yearly budget of approximately 2 million dollars.- Provide LAN engineering support for 1 domestic and 3 international sites. Configure, maintain and upgrade Cisco switches and layer 3 devices. Troubleshoot network performance problems utilizing Sniffer analyzer tools.- Direct contact with vendor technical support to investigate and resolve complex hardware and software related problems.- Liaison between the LAN group and the wide area network, WAN, group.- Create network qualification documentation for LAN infrastructures for all sites. Show less

- Provide LAN engineering support for 3 domestic and 3 international sites. Configure, maintain and upgrade Cisco switches and layer 3 devices per LAN architecture design. Ensure performance and capacity meets business requirements. Troubleshoot network performance problems utilizing Sniffer analyzer tools.- Migrated shared SynOptics based ethernet LAN to a high performance and fault tolerant switched ethernet architecture. - Eliminated large token ring network architecture to shared… Show more - Provide LAN engineering support for 3 domestic and 3 international sites. Configure, maintain and upgrade Cisco switches and layer 3 devices per LAN architecture design. Ensure performance and capacity meets business requirements. Troubleshoot network performance problems utilizing Sniffer analyzer tools.- Migrated shared SynOptics based ethernet LAN to a high performance and fault tolerant switched ethernet architecture. - Eliminated large token ring network architecture to shared Ethernet.- Provide 1st level desktop software support for approximately 100 clients, provided support for Microsoft Office Suite, Netscape, and miscellaneous business related software.- Direct contact with vendor technical support to investigate and resolve complex hardware and software related problems. Show less

- Provide LAN engineering support for a 1000 node LAN. Configure, maintain and upgrade SynOptics mixed token ring and ethernet LAN environment. Ensure performance and capacity meets business requirements. Troubleshoot network performance problems utilizing Sniffer analyzer tools.- Configure, install, maintain and upgrade hardware and software on 20 Novell servers servicing 1000+ clients.- Direct contact with vendor technical support to investigate and resolve complex hardware and… Show more - Provide LAN engineering support for a 1000 node LAN. Configure, maintain and upgrade SynOptics mixed token ring and ethernet LAN environment. Ensure performance and capacity meets business requirements. Troubleshoot network performance problems utilizing Sniffer analyzer tools.- Configure, install, maintain and upgrade hardware and software on 20 Novell servers servicing 1000+ clients.- Direct contact with vendor technical support to investigate and resolve complex hardware and software related problems. Show less

- Provide level III hardware and software support to analysts in support of distributed Intel based network operating system. - Direct contact with vendor technical support to investigate and resolve complex hardware and software related problem.- Liaison between the LAN group and the wide area network, WAN, group.

- Configure fully mirrored Intel server hardware and install and support Novell Netware operation system based on established standards for remote sites supporting Aetna Health Plans. - Provide level II Intel server hardware support for Novell Netware based servers. Main contact via telephone - Work with hardware and software vendors to resolve issues.- Provide telephone support to local administrators