Kimberly Ayala Email and Phone Number
Kimberly Ayala work email
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Kimberly Ayala personal email
With a wide range of experience gained from over 15 years working with an assortment of Fortune 100 enterprises, I have repeatedly demonstrated an ability to grow and retain accounts by building a strong foundation of trust, value and professionalism with my customers. I have spent my career advising organizations on software adoption, engagement practices and how to measure success across a wide range of industries, use-cases and products. Now I support and lead a team of world-class CSMs that embody these same qualities. I work to instill the same mindset, skills and concepts that I’ve learned through my experience and help them reach new heights in their career. Our goal is simple- to be the gold standard of CS, measured by the success of our customers, positively impacting our company and clearly demonstrating the value that our team brings to the business (so we always have a seat at the table). The sky is the limit! 🚀⭐️
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Director Of Customer Success, North & South AmericaAkeneo Jan 2022 - PresentNantes, France, FrManaging a team of Customer Success Managers who support our customers across two continents. Akeneo is the easy and flexible open source SaaS PIM to organize and enrich your product catalog. Deliver impactful product experiences across all of your sales, marketing and customer support channels. Build product experiences. Unlock growth.
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Director Of Strategic Account ManagementFirstup Mar 2020 - Jan 2022San Francisco, Ca, Us -
Customer Success ManagerFirstup Mar 2019 - Apr 2020San Francisco, Ca, UsFirstup, formally known as Dynamic Signal, the Employee Communication and Engagement Platform, connects organizations with their most valued asset – their employees. Hundreds of enterprise organizations, including more than 20 percent of the Fortune 100, trust us to modernize, streamline, and measure their communication and engagement with one platform to reach all employees, wherever they work. The ECE Platform integrates with existing systems such as Microsoft’s SharePoint and Active Directory, Workday and Oracle HCM. We align organizations and increases productivity by delivering timely, relevant information to millions of employees around the world.
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Customer Success ManagerPrysm Inc. Aug 2017 - Mar 2019Milpitas, California, UsPrysm is a leading provider of cloud-based, digital workplace solutions to many of the world’s largest global enterprises. The Prysm digital workplace platform drives a new era of digital transformation and enterprise agility. By enabling individuals and teams to explore all their data, content, applications and tools on hyper-visual, always-on digital canvases, Prysm ignites innovative thinking, drives decisions, accelerates productivity and transforms presentations into experiences. Customers using Prysm benefit from an open, enterprise-grade solution that integrates with existing collaboration tools and scales to hundreds or thousands of users. -
Account ExecutiveSprint Oct 2015 - Feb 2017Overland Park, Kansas, UsMaintain relationships between authorized/branded dealers and Sprint. Help drive sales in locations via training, marketing and promotional support. Uncover opportunities for growth and assist with implementation of new store locations as needed. -
Account ManagerTangoe Aug 2014 - Oct 2015Indianapolis, Indiana, UsManage high value business accounts, ensuring quality of service with a strong focus on customer relationships. Act as an internal liaison across departments and locations as needed to provide cohesion. Drive company goals and initiatives with an emphasis on delivering value to our customers. -
Global Enterprise AdvisorVerizon Enterprise Solutions Mar 2013 - May 2014Basking Ridge, Nj, UsManage high value (Fortune 500) business accounts, ensuring quality of service. Maintain and flourish customer relationships while representing Verizon Enterprise in a professional setting. Drive company goals and initiatives such as, lowering churn (turnover), growing business, selling, support in self-serve, machine to machine technology, etc. Also served on Process Improvement Team and Self-Serve Portal Trouble Ticket Team. Main point of contact and subject matter expert on Global Services and additional software such as Syniverse. Managed daily global service audits for the Northeast Area. -
Human Resource AmbassadorVerizon Enterprise Solutions Feb 2013 - May 2014Basking Ridge, Nj, UsAdjunct Position. Act as liaison between employees and Human Resources Department. Duties include:Represent Verizon Communications at local career fairs for recruiting new talent. Welcome and provide tours to new recruits on an as-needed basis, including after hours.Participate in monthly meetings with HR professionals to discuss new intiatives.Assist with programs and events such as the annual Benefits Fair, Smoking Cessation Day, etc.
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Account Services CoordinatorVerizon Enterprise Solutions Sep 2009 - Mar 2013Basking Ridge, Nj, UsProcess orders, transactions and reporting requests from small and medium business customers. Work on a team, as well as individually to meet and exceed service level goals. Special project point-of-contact with Global Enterprise Advisors. Founding member of Wallingford Process Improvement Team.
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Bgco Goal TrainerVerizon Enterprise Solutions May 2012 - Sep 2012Basking Ridge, Nj, UsTemporary Position- Assist the training team with BGCO training initiatives. Review, edit and update existing training documents. Peer-to-peer coaching, including creating objective observation reports. Organize, schedule and lead classroom training classes while still maintaining service levels. Attend leadership meetings. Develop trainings and webinars. Create and present PowerPoint presentations.
Kimberly Ayala Skills
Kimberly Ayala Education Details
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University Of Connecticut School Of BusinessHuman Resources Management -
Management And Strategy InstituteSix-Sigma Green Belt Certified
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University Of Saint JosephPsychology
Frequently Asked Questions about Kimberly Ayala
What company does Kimberly Ayala work for?
Kimberly Ayala works for Akeneo
What is Kimberly Ayala's role at the current company?
Kimberly Ayala's current role is Director of Customer Success, North & South America.
What is Kimberly Ayala's email address?
Kimberly Ayala's email address is ki****@****goe.com
What schools did Kimberly Ayala attend?
Kimberly Ayala attended University Of Connecticut School Of Business, Management And Strategy Institute, University Of Saint Joseph.
What are some of Kimberly Ayala's interests?
Kimberly Ayala has interest in A Fond Love Of The Arts, Reading, Recruiting, Training And Development, Professional Interests Include.
What skills is Kimberly Ayala known for?
Kimberly Ayala has skills like Telecommunications, Account Management, Training, Wireless, Process Improvement, Human Resources, Networking, Team Leadership, Vendor Management, Management, Solution Selling, Mobile Devices.
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