Kimberly Baker Email & Phone Number

• Act as point of contact for group initiatives and hospitality areas and handle all events from project inception to conclusion.• Oversee 55 part time staff members and delegate duties and plans to generate sales leads and events.• Increased renewal percentage by 9.6% in 2022 resulting in 86.6% renewed memberships this season.• Manage build outs for WeFevo group sales links and promo codes.• Ran, processed, and fulfilled over $200,000 worth of ticket orders placed through the Jaguars Give & Go nonprofit program as of December 2022.

• Led all member events including writing and producing Run of Shows while acting as main contact on event day. • Produced $91,600 in new Season Ticket Sales, $18,500 in Suites, $7,026 in Groups, and exceeded annual renewal goal by 2% for the 2021 season.• Collaborated with multiple departments across the organization to deliver best in-class client service and drive retention rate.• Consulted with clients on ways to better their current game day experiences and present them with new and upcoming Jaguars offerings. • Serviced over 700 Season Ticket Member accounts by connecting with current members through a detailed touchpoint campaign and assisting with all account needs.

• Coordinated all fan experiences, player interactions and in-game events by acting as a liaison between multiple departments for each project.• Planned and executed all MVP Season Ticket Holder and premium events.• Wrote upcoming sales event newsletters that were distributed to over 9,000 season ticket holders weekly MVP.• Worked with creative and marketing teams to produce all promotional materials for the Tickets and Sales department.• Collaborated with marketing and web teams to improve and enhance MVP Season Ticket Holder portals on Grizzlies.com and the Grizzlies mobile app.• Managed all promotional and autograph inventory by keeping detailed records of all items for the sales department.

Greater Memphis Area

• Boosted in-game sales by $142,000 after redesigning game-day selling strategies and fan approach to uniquely suit each prospective ticket buyer.• Processed, tracked, and fulfilled over $94,834 worth of ticket orders placed through Costco, one of the organization’s third-party ticket sellers.• Tracked Group Sales revenue, tickets and experiences through CRM Dynamics.• Managed the department’s seasonal intern and delegated daily tasks.

Greater New Orleans Area

• Led the Group Service Team in Group Sales with over $8,077 sold in group tickets• Coordinated group events for a variety of clientele, including hospitality areas, fan experience programs, parties, field trips, corporate outings, etc. • Executed in-game fan experience programs with enthusiasm to ensure each group receives first class customer service• Created marketing and promotional materials for potential group clients• Maintained in-office group experience calendars using Archtics Ticketing System and Customer Relationship Management• Set up as many as six sales and service stations on the concourse for every Pelicans home game• Followed a detailed Touchpoint Campaign for each group that includes sending reminders for fan experiences, ticket payments, and overall game-day prep

Atlanta, Ga

• Executed game day fan experiences by shadowing reps on the court during Court of Dreams, Fan Tunnel, Kids Tunnel, Anthem Buddies, Post-Game Free Throws, and the National Anthem• Managed and updated sales records using Archtics Ticketing System by creating links and tagging groups• Assisted sales reps on meetings with prospecting clients to better understand how to close and finalize a deal • Researched potential clients such as churches, colleges, high schools and local businesses through Google.• Shadowed Building and Event Operations, Inside Sales and Game Operations departments to broaden my learning experience.• Updated Group Sales revenue reports, group renewals and sales calls throughout each week

Savannah, Georgia Area

• Initial patient greeting and warm up through stretching and cardio• Ability to motivate and comfort patient’s during therapy• Instruct patient’s on exercise techniques while overseeing patient safety during therapy• Perform general office duties by filing charts, answering phones, scheduling patients, and communicating patient results to be sent to Care Representative/Doctor• Conduct inventory control and maintained facility cleanliness on a daily bases

Savannah, Georgia Area

• Skills obtained: customer service, time management, event scheduling, negotiating, and problem solving• Daily duties included, but were not limited to, preparing supplies, working with children ages 6- 12 by motivating and teaching them game and sport techniques, communicating needs and activities of the children to the parents.• Maintained organization/inventory of equipment

Bachelor Of Science In Sports Management, Sports Management, 3.69

Associates Of Applied Science In Marketing Management, Marketing/Marketing Management, General, 3.43