Kimberly Baker Email & Phone Number

• Act as point of contact for group initiatives and hospitality areas and handle all events from project inception to conclusion.
• Oversee 55 part time staff members and delegate duties and plans to generate sales leads and events.
• Increased renewal percentage by 9.6% in 2022 resulting in 86.6% renewed memberships this season.
• Manage build outs for WeFevo group sales links and promo codes.
• Ran, processed, and fulfilled over $200,000 worth of ticket orders placed through the Jaguars Give & Go nonprofit program as of December 2022.

• Led all member events including writing and producing Run of Shows while acting as main contact on event day.
• Produced $91,600 in new Season Ticket Sales, $18,500 in Suites, $7,026 in Groups, and exceeded annual renewal goal by 2% for the 2021 season.
• Collaborated with multiple departments across the organization to deliver best in-class client service and drive retention rate.
• Consulted with clients on ways to better their current game day experiences and present them with new and upcoming Jaguars offerings.
• Serviced over 700 Season Ticket Member accounts by connecting with current members through a detailed touchpoint campaign and assisting with all account needs.

• Coordinated all fan experiences, player interactions and in-game events by acting as a liaison between multiple departments for each project.
• Planned and executed all MVP Season Ticket Holder and premium events.
• Wrote upcoming sales event newsletters that were distributed to over 9,000 season ticket holders weekly MVP.
• Worked with creative and marketing teams to produce all promotional materials for the Tickets and Sales department.
• Collaborated with marketing and web teams to improve and enhance MVP Season Ticket Holder portals on Grizzlies.com and the Grizzlies mobile app.
• Managed all promotional and autograph inventory by keeping detailed records of all items for the sales department.

Greater Memphis Area

• Boosted in-game sales by $142,000 after redesigning game-day selling strategies and fan approach to uniquely suit each prospective ticket buyer.
• Processed, tracked, and fulfilled over $94,834 worth of ticket orders placed through Costco, one of the organization’s third-party ticket sellers.
• Tracked Group Sales revenue, tickets and experiences through CRM Dynamics.
• Managed the department’s seasonal intern and delegated daily tasks.

Greater New Orleans Area

• Led the Group Service Team in Group Sales with over $8,077 sold in group tickets
• Coordinated group events for a variety of clientele, including hospitality areas, fan experience programs, parties, field trips, corporate outings, etc.
• Executed in-game fan experience programs with enthusiasm to ensure each group receives first class customer service
• Created marketing and promotional materials for potential group clients
• Maintained in-office group experience calendars using Archtics Ticketing System and Customer Relationship Management
• Set up as many as six sales and service stations on the concourse for every Pelicans home game

Atlanta, GA

• Executed game day fan experiences by shadowing reps on the court during Court of Dreams, Fan Tunnel, Kids Tunnel, Anthem Buddies, Post-Game Free Throws, and the National Anthem
• Managed and updated sales records using Archtics Ticketing System by creating links and tagging groups
• Assisted sales reps on meetings with prospecting clients to better understand how to close and finalize a deal
• Researched potential clients such as churches, colleges, high schools and local businesses through Google.
• Shadowed Building and Event Operations, Inside Sales and Game Operations departments to broaden my learning experience.
• Updated Group Sales revenue reports, group renewals and sales calls throughout each week

Savannah, Georgia Area

• Initial patient greeting and warm up through stretching and cardio
• Ability to motivate and comfort patient’s during therapy
• Instruct patient’s on exercise techniques while overseeing patient safety during therapy
• Perform general office duties by filing charts, answering phones, scheduling patients, and communicating patient results to be sent to Care Representative/Doctor
• Conduct inventory control and maintained facility cleanliness on a daily bases

Savannah, Georgia Area

• Skills obtained: customer service, time management, event scheduling, negotiating, and problem solving
• Daily duties included, but were not limited to, preparing supplies, working with children ages 6- 12 by motivating and teaching them game and sport techniques, communicating needs and activities of the children to the.
• Maintained organization/inventory of equipment

Bachelor Of Science In Sports Management, Sports Management, 3.69

Associates Of Applied Science In Marketing Management, Marketing/Marketing Management, General, 3.43