Kimberly Held Email & Phone Number

St. Louis, Mo, Us

Greater St. Louis Area

Develop and grow carrier relations by developing and maintaining good working relationships. Work with carriers to resolve unique issues quickly to ensure 100% customer satisfaction.Effectively communicate with internal and external carriers and customers ensuring all customer expectations and carrier KPIs are met.Manage all communication mediums with these carriers and customers: email, phone, EDI and web transactions.Proactively handle carrier questions in regards to RFPs while also packaging and maintaining bid packages in order to source the most aggressive pricing possible. Create & develop innovate ways of streamlining the procurement processes wherever possible within the guidelines of the customer requirements and team goals.Lead formal RFP bid feedback calls as well as managing escalated service issues with high level personnel from the carrier community. Assist and support the Account Director as needed and other Logistics Teams by interacting with other departments in cross-functional projects.

Greater St. Louis Area

Greater St. Louis Area

Provide exceptional customer service by developing good working relationships with the customerProactively handle customer shipment routing requests & track all shipments to ensure on time deliveryPrepare load-build reports as requested by the customerResolve customer problems & complaints to ensure customer satisfactionAssist & support Team Lead & Manager whenever & however neededComplete or assist with miscellaneous projects as neededProvide support to other Logistics Teams as needed & interact with other departments to respond to their needsBuild relationships and communicate daily with a multitude of carriersKnowledge of all modes of transportationExemplify exceptional communications skills - interpersonal, verbal, written, telephoneAble to function in a team-based environment

Greater St. Louis Area

Develop effective relationships with suppliers consistent with product consolidation strategiesMaintain branch level purchasing activities related to ordering, expediting, returns and supplier corrective actionsMaintain an uninterrupted, timely and cost-efficient supply of product inventoryReview operating reports daily and aid in determining what and when product is brought into the warehouseNegotiate pricing, follow up on purchase orders, arrange freight and make certain every order is received in on time and properly by the warehouse personnelLead on cost savings at branch levelKeep database current by updating information related to purchase orders, items specifications or customer requirementsProcess all Global purchase ordersManage small customer baseSupport branch metrics

Earth City, Mo

Source product and quote priceProcess orders, including all activities from order placement to deliveryEnsure customer and supplier satisfactionService and maintain the daily needs of customers and suppliersMaintain customer and supplier relationshipsSupport Branch metricsReview and maintain open ordersSupport ongoing needs of Packaging Consultants and other sales personnel

Greater St. Louis Area; Kirksville, Mo

Built relationships with employees and customers in order to gain trust and increase salesConstructed end stands and side panels, using creative knowledge to make the merchandise appealing, and tracked the sales, making adjustments to the displays accordinglyIncreased cosmetic sales from 7% to 15% in two weeks by placing “pay in cosmetics” bull’s eyes on products in the department and encouraging employees to stay near area to help customersWent on a ride along with district manager to learn about purchasing real estateProficient in understanding the store’s operations, and Key Performance Indicators (KPIs)Received merchandise, checked and signed invoices, and scanned into the systemParticipated in the yearly auditing of the Dorsett store and took physical inventoryAttended store manager’s meeting and learned how to lead a team efficientlyDecreased basic department outs from an average of 576 per week to 421 per week by performing scan outs, ordering merchandise and correcting on hand countsPresented final project of decreasing basic department outs at district office to upper managementObtained an above average evaluation after 10 week program and was invited to continue internship in Kirksville, MO while also balancing class work

Conduct realistic and individualized interviews for students’ preparation and provide feedbackAid students in researching and choosing a major, graduate school, internship or jobCritique student résumés by providing knowledgeable suggestions

Memorized 28 page script to inform visitors on the uniqueness of the company and brewing processContinuously made efforts to learn more about the company in order to improve the overall tourManaged the pouring of guests’ beer samples, while providing information on each specific brandReceived an exceeds expectations on evaluation as a result of exemplifying above and beyond workStocked the shop throughout the day, preserved its façade and offered guest assistance at all timesHandled money through customer transactions and counted down at the end of each shiftTook inventory, signed for company purchases in receiving and tagged items appropriately

Provided understandable detailed instruction to campers on the techniques of rock climbing Encouraged to each individual to reach their goal of completing the climb Employed first aid skills by attending to injured campers

Catered to diverse needs of customers by giving product advice and leaving customers satisfied Stocked store and preserved the store's clean and inviting appearance Processed and developed film through use of high tech equipment; aided store guests using kiosks

Certificate In Critical Thinking

Bachelor Of Science, Business Administration; Management

Activities and Societies: Students In Free Enterprise (SIFE), Alpha Gamma Delta, social sorority