Kimberly Baugh Email & Phone Number

Create, edit, and manage Help Center content for new product features/launches from start to finish including Robinhood Wallet, Robinhood Retirement, Pay & Request, Robinhood Crypto Europe, and moreCollaborate cross-functionally with Product Operation Managers, Project Managers, Account Operations, Researchers, Legal/Compliance, and Functional Leads to ensure content needs are met, align with our standards, and identify gapsDevelop and maintain efficiencies, such as an intake form to accelerate project kickoff times, add traceability, and document project timelinesServed on the quarterly Content Committee contributing to decisions on Robinhood’s Content Standards and best practices

Los Angeles, California, United States

Remote

Write and edit product and support content for Lyft’s Help Center and knowledge base for new in-app features and platform changesProduce high-quality content that drives action and adheres to project plans, development tasks, timelines, and quality standardsAnalyze site data and ticket metrics to develop effective content strategiesConduct research to inform solutions that balance audience needs with business goalsCollaborate across multiple teams to identify and execute creative solutions for business challengesAutonomously manage projects and communication status for multiple, concurrent, high-visibility priorities

Greater Nashville Area, Tn

Top performer on the Customer Experience & Trust Team handling sensitive safety cases involving drivers and passengers exercising empathy while proactively providing resolution

Greater Nashville Area, Tn

Health and fitness contributing writer for NashvillePitch ideas and collaborate remotely with editors to exceed expectations and meet deadlines

Greater Nashville Area, Tn

Assistant to the Editor-in-Chief at Third Man Books, the publishing imprint of Third Man RecordsI was promoted to this position upon the creation of this subsidiary business within Third Man RecordsResponsibilities included copy editing, website maintenance, assisting in book acquisition, customer service, event planning and managing, distribution, design, shipping, social media managing, marketing and outreachSpearheaded streamlining of new art production from outreach to final editsWorked directly with authors and illustrators for the release of over a dozen titles ranging from poetry and fiction to music criticism, biographies, and children's booksCo-producer of the literature podcast Re/Verb

Greater Nashville Area, Tn

Experience at Third Man began working in the record store full-time assisting with sales, customer service, record releases, managing novelty machines (including a 1940s recording booth), and working live events and in-store shows.Accepted managerial roles with hard and soft merchandise inventory, communicating with other departments including graphic design and marketing.Began proofreading album art, labels, tracklists, line sheets, manuscripts, etc. during off hours. This quickly evolved to a new role as an editor for Third Man Books.

Discuss pitches and completed assignments by utilizing email and phone communication remotelyComplete accurate and polished formatting in line with publishing standards prior to submissionExcel in deadline and detail-oriented research writingAP Style / Chicago Style

Greater Nashville Area, Tn

Contributor for music blog Lockeland Springsteen Interview musicians, cover events, generate content and features for the siteSkype Ambassador for Bonnaroo Music and Arts Festival

Chicago, Il

Personal wardrobe consultant and merchandiser for wholesale buyers ​Place orders for multiple clothing lines for individual stores ​

Chicago, Il

Reached highest sales record second month of employmentMaintained high-end clients in a fast paced environmentWardrobe stylist and consultant