Exceeded individual and store goals for sales quotas and customer service feedback surveys to keep thestore’s numbers in good standing with the company■ Catered to individual customer experience and built rapport for a larger return clientele base■ Led by example and trained teams of new associates in task oriented projects including, but not limited to,inventory organization and promotional displays■ Identified problematic routines and systems and researched more practical ways to proceed for futureprojects to ensure efficiency in time management and organization

Increased consumer awareness in regards to Clipper Cards and other San Francisco MunicipalTransportation Agency transits■ Drafted and edited content for organizational publications, including employee newsletters■ Reviewed and edited translated articles for web content, advertising copy, periodicals and publications forinternal and external audiences■ Relayed feedback to agencies based on consumer’s opinions

Earned Employee of the Month award twice for exceeding quotas by marketing the facility and its availablecare programs by giving tours to prospects and guests■ Promptly reviewed and converted referrals provided by the hospital to verify patient’s behavioral, medicinal,and physical needs can be met by the facility’s level of care into admissions■ Verified insurance eligibility and benefits for Medicare, Medi-cal, and HMO■ Organized daily census to analyze facility capacity in preparation for patients admissions and discharges■ Performed quality assurance checks by inspecting bedrooms for defective equipment or missing amenities.■ Obtained necessary admissions paperwork and collected payments for billing before deadlines■ Communicated interdepartmentally to receive up-to-date documentation for electronic health records (EHR)submissions, coordination for transportation, and home-health visits■ Managed brochures, company social media platforms, and QA forms during absence of marketing directorAlong with all of my daily duties, I also assisted in other departments. I assisted Human Resources in collecting applications, scheduling interviews, confirming interviews, and conducting reference checks for potential new staff. Also, I assisted the Director of Marketing with new marketing ideas to promote the facility in the healthcare industry. I have also contacted other facilities with referrals to schedule discharge in assistance to the Case Manager.