Kimberly Bierce Email & Phone Number

Manage project implementation of data feeds into the Data Quality Platform tool. Act as liaison between end users and Development. Coordinate system updates with Development to ensure timely delivery and adherence to change control process. Support UAT functionality testing and production checkout of software releases.

Tampa/St. Petersburg, Florida Area

Responsible for in-depth assessment and implementation of Global Data Warehouse projects through full systems development life cycle process including collecting and documenting requirements, coding, testing and production support. Liaised with Compliance partners to assure any legal or regulatory issues were addressed. Coordinated plans with all project stakeholders on an ongoing basis. Ensured all business rules were tested prior to implementation.

Tampa/St. Petersburg, Florida Area

Developed and motivated team of HR reporting analysts in a frequently changing environment. Managed a high demand of report requests requiring quick turnaround and extreme accuracy. Met regularly with clients in need of HR data to define and create complex ad hoc reporting solutions. Documented and ensured adherence to information security, quality control, and audit guidelines. Ensured team met all target deadlines including product delivery as well as development goals. Recipient of first global Leadership Award in 2014.

Tampa/St. Petersburg, Florida Area

Created complex reporting solutions via SQL and SQR to address business inquiries involving HR data. Tested and validated upcoming upgrades/changes involving the Global Data Warehouse. Shared best practices with internal and cross-functional teams. Trained and supported junior team members.

Tampa/St. Petersburg, Florida Area

Extracted HR data via SQL for ad hoc and scheduled reporting with a high degree of accuracy and attention to detail. Reviewed and performed quality checks on data to be provided to internal/external clients. Created, maintained, and troubleshot SQL stored procedures and reports. Compiled, organized and sent both global and targeted mass email communications.

Coordinated, developed, and implemented reporting initiatives and ad hoc requests for HR data. Provided metrics to leadership to support the business and overall objectives of the firm. Worked with process owners to scope, design, test, and implement reporting deliverables for their various initiatives. Determined the need for additional standard reports based on trend analysis. Developed and maintained documentation and training material related to HR Reporting processes and standards.

Product Manager serving as liaison between IT and clients for Electronic Account Analysis (ANSI 822) statements. Analyzed data integrity and trending to ensure accurate billing revenue.

Tampa/St. Petersburg, Florida Area

Developed and defined business requirements and functional specifications documents adhering to Capability Maturity Model principles. Analyzed and developed engines and tables supporting the cardmember service applications. Represented business partners throughout the project development life cycle. Troubleshot system issues, proposed and documented solutions. Recipient of global All-Star award.

Tampa/St. Petersburg, Florida Area

Coded, tested, and debugged database designs via AS400 Query and Routers (Fair Isaac’s Debt Manager workflow engine) to ensure accurate functioning of the collections system database. Generated/Modified detailed specifications and system documentation. Guided project team throughout the project development life cycle from business requirements to user acceptance testing. Troubleshot system issues and recommended solutions.

Tampa/St. Petersburg, Florida Area

Gathered information from business requirements, functional specifications, and design documents to develop and execute test plans and test results documentation. Worked with software engineers to refine and debug code.

Tampa/St. Petersburg, Florida Area

Created/Maintained/Updated all databases, spreadsheets, and manual forms used by department. Compiled monthly departmental reports. Facilitated focus groups and trained team leads on exception processing. Reviewed, analyzed, and processed exceptions on FDR.

Tampa/St. Petersburg, Florida Area

Aided management in identification/tracking of issues/trends and completed adherence reports. Trained and developed newly hired representatives. Resolved issues needing escalation. Provided solutions and feedback to junior customer service representatives.

Tampa/St. Petersburg, Florida Area

Evaluated and resolved telephone inquiries relating to corporate and consumer credit accounts. Reviewed departmental manual exception requests for legitimacy and accuracy. Consistently exceeded department standards for quality resolutions.