Act as one of 1.8 million independent beauty consultants throughout the world, consulting women who lack opportunity, self-esteem and financial support Utilize superior sales skills and customer service to develop and maintain client relationships Provide complete and accurate information on the features and benefits of the company and product line to consultant team, customers and potential clients Recruit potential clients as Mary Kay Beauty Consultants; lead, mentor and train a productive consulting team Proactively seek opportunities to recommend creative strategies and participate in special seminars and training events that positively affect business performance Set up travel arrangements for sales team to attend regional and national Mary Kay conferencesNetwork with national Mary Kay sales directors, lead consultants and individual team members Schedule and perform group and individual, skin care classes Manage office duties including: contacting clients, scheduling appointments, inventory management using automated office equipmentMed-Electronics, Medical Supplies and Equipment

Facilitated calibration meetings to ensure consistency within the Quality Assurance department on adherence to standards Reported on a daily basis to Quality Assurance Analyst Supervisor to discuss productivity and trends; also connected with other departments to ensure that the representatives were provided with updated information Provided professional development for team players through training and mentoring; created and implemented procedures to effectively transform new hires into seasoned representativesEvaluated training needs and taught required courses; developed evaluations to ensure comprehensionConducted online monitoring of all call center representatives; provided immediate feedback and coached representatives on issues discovered by monitoring Interfaced with mortgage customers to answer escalated phone inquiries as the lead and provided backup for phone lines

•Delivers exceptional customer services to external and internal customers •Upholds confidentiality regarding patient accounts as the financial details of the foundation •Processes all required patient/insurance correspondence •Ensures patients gross annual income falls within the foundation’s financial requirement of 400-500% below the federal poverty level(FPL) •Conducts soft credit inquiries for newly enrolled or renewal patients •Researches claim denials or underpaid claims •Reports reimbursement trends/delays to management team claim denials, payments, etc. •Provides financial assistance via grant donations for at least 12 patients daily •Answers basic clinical and program inquiries •Processes incoming enrollment forms for PAN Foundation •Identifies healthcare coverage via simple queries

Present and sell the company and its products and services to current and potential clients. Determine customer requirements and expectations in order to recommend specific products and solutionsGenerate new and repeat sales by providing product and technical information in a timely manner.Follow up on new leads and referrals resulting from field activity. Develop and maintain sales materials and current product knowledge. Identify and resolve client concerns. Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff. Maintains accurate records of all sales, and activity reports. Able to handle difficult customers with diplomacy and tactManages time effectively and adapts quickly to changing prioritiesAble to multi-taskGeorge W. Allen, Office Supplies and Equipment Beltsville, MD

Responsible for general clerk duties including posting customer payments, filing documents, answering customer calls Used office automation equipment such as multiline business phones, fax machines, network connected desktop computers, and printers.Utilized Microsoft Word and Microsoft Outlook for accomplishment of day to day operationsHandled billing process and aging report; servicing and month-end billing Responsible for collections of corporation, business, and attorney accounts 30- 60- or 90-days past dueCoordinated with George Allen Office Supplies Vendor Representatives on government and commercial customer requests for increased credit purchase amount to maintain positive flow of office supplies.Resolved tracking issues concerning the status of orders by coordinating with George W. Allen’s vendor representatives, researching the inventory database, invoices, and payment transaction logs

Communicated with past due customers to resolve outstanding balances Researched and resolved billing and payment discrepancies in a timely manner Handled all customer billing inquiries and problems while providing excellent customer service Worked directly with management to provide them with customer information, billing resolutions and dispute analysis Maintained accurate and complete credit files and Collections records by establishing, and revising records and files to meet the needs and demands of the office.

Performed quality control review of funded loans prior to submission to investors for post- purchase review, predatory lending audit, or non-performing audit Completed monthly document audit of all third party-originated loansFiled, maintained, and disposed of documents and official records IAW Freedom Mortgage’s Records Disposition and Retention program. Selected, ordered, and followed-up for appraisal field review with outside vendorsOriginated conforming and non-conforming first mortgages obtained from an automated lead system Assisted processor with obtaining required income, asset, and closing information as needed for the special handling of documentation for signatures loan and approval.Provided other detailed background information to loan processor with regard to loan origination policies