Kimberly Bowen Email & Phone Number

Remote

Major project for 2022 - converted and consolidated our entire Archer in-product help system, several PDF user guides, backend guides, and PDF installation/planning guides to a single help portal available online. This entailed designing a website that is user-friendly, figuring out the proper place to host it, converting old files to html in such a way that they made sense for the user, adding features to multilingual versions, and managing a team to make it all happen. It was a very big and challenging project, mostly because we had little to no time to plan or prepare. Major project for 2021 - completed a user experience update on the Application Builder of Archer. My responsibilities included updating warning messages to have friendly conversational tones, updating the entire documentation (over 100 topics) to an Every Page is Page One style, coordinating SME reviews and updates.

- Develop technical communications for RSA Archer Governance Risk and Compliance- Develop internal Engineering Newsletter process- Review and Edit existing RSA Archer documentation- Pioneered a video documentation process for the team- Re-architected existing RSA Archer documentation

West Concord, Ma

- Review and provide recommendations on several different CRM and Chiropractic Software- Streamline and automate current practices- Develop a marketing plan to expand patient base- Executive Administrative Duties

- Design and Deliver Internal and External Trainings- Understand the entire Product line both in Production and in Development- Maintain and Develop Product Documentation- Provide detailed explanations of bugs and usability suggestions to Development- Work with clients to guide towards the best way to use the Product line most efficiently- Multitask all of these responsibilities along with those of a Client Service Representative - Guide existing clients through a migration process to newer versions of the Product

Professional Services Coordinator- Create and execute training plans designed to teach clients applications- Provide application support to clients- Manipulate documents to create HTML creatives that work across as many platforms as possible- Manipulate lists using SQL, Access and other tools- Train new employees and mentor existing employees- Design training materials for employees as well as cheat sheets for reference later.- Guide marketing campaigns from the client provided raw materials through to broadcast- Designed Quality Assurance test plans and preformed testing on new applications- Top performer to receive one of the swiftest promotions to Senior in company history.- Communicated bugs to Development team effectively and expedite fix turn around time.- Design and refine processes to introduce new tools to both internal and external clients.

Successfully conducted global conferences with disparate engineering groups for the purpose of training/communicating test solutions developed by me and my team. Developed and implemented complete test solutions for ASIC’s (Application Specific Integrated Circuits) including a tools-based approach to DFT. Responsible for DFT implementation as well as scan preparation/insertion, ATPG, memory BIST, JTAG, and simulation of generated vectors. Analyze designs that are approximately one million gates in size and contain numerous clock domains, at both the RTL and gate-level stages of design. Familiarity using Synopsys Design Compiler, Formality, TetraMAX, nc-sim, verilog-XL and LogicVision tools.

Master'S Of Science, Technical And Scientific Communication

This program focused on the effect of human factors in software and documentation design, while honing my writing skills.

Bsee, Analog Ciruit Design

Activities and Societies: Student Liaison for The Women Electical and Computer Engineers at WPI.

Education record

Activities and Societies: Lacrosse, Volleyball, Soccer, Literary Magazine

Education record