Primary Account Management for global customer base, consulting on strategic direction, design and administration of benefit and absence programs, process and communications; leading the implementation process; managing plan compliance and performance; and overseeing financial administration.• Increased profitability by 30%, successfully leveraging value proposition. • Streamlined customer reporting protocol by 52% in 6 months.• Implemented employee self-service optimization increasing utilization by 42%• Executed invoice & reporting process, reducing turnaround time by 50% • Simplified onboarding process through the creation of a mentoring program and a consolidated onboarding employee portal.

Utilized targeted H&W benefit strategy to develop vendor management protocol and improve consistency in the administration of benefit programs. Successfully created and delivered HR policies designed at refining and simplifying the employee experience. • Negotiated 1.4M in annual savings by leveraging vendor programs on standalone call center service. • Architected a self-service absence portal standardizing and mechanizing processes for 250K+ transactions. • Streamlined fraud investigative process resulting in 86% cost reduction in 2 years.• Instituted a global metric tracking platform to track 1000+ monthly inquires and utilized data to drive training initiatives in benefit design and process, intranet navigation and employee self-service for 70K domestic employees. • Delivered innovative global employee assistance & wellness programs, increasing program participation by 24% annually. • Rewrote, simplified and mechanized administration of 20+ HR policies.• Identified and delivered and proactive approach to onboarding shortening overall process by an average of 2 weeks. • Created common employee communication package utilized by all H&W vendors reducing overall inventory by 75%.• Delivered an insourced online annual benefit enrollment project for 65,000 employees.• Managed consistency of compliance initiatives (FMLA, WC, ADA, OSHA, EEOC, ERISA, FLSA).

Administered HR regulatory compliance programs (WC, OSHA, FML, ADA), for client portfolio in 13 jurisdictions. Led HR policy development and communications and facilitated global training. • Developed disability claims handling protocol resulting in 54% productivity improvement• Assumed responsibility for 12 additional direct reports (22 total) for 4 month interim period.

Led all HR initiatives and programs. Reported to President and owner. • Developed company handbook and implemented HR leadership training program reducing legal risk. • Standardized on-boarding and talent management and development programs.

Led integrated disability management, benefits administration and vendor management. Managed consistency of bargained for processes as well as compliance of DOT, OSHA, WC, FML, ADA, etc. • Received Pinnacle of Excellence Award for reducing payroll errors by 23%.• Consolidated and in-sourced WC administration and claims invoicing process yielding 2M in annual cost savings. • Restarted stalled employee assistance program contract negotiations closing contract in 3 weeks after 1Q delay. • Facilitated 2 merger business integrations.