Kimberly Carreon Email & Phone Number

Greater San Diego Area

•Respond to incoming support requests that include helping with transferring licenses, setting up new accounts, issuing quotes, processing orders and assisting customers and admins with installing/ activating their license.•Foster and maintain great relationships with clients from around the world, of varying organization size.•Manage assigned accounts to ensure timely license renewals and implement strategies for growth.•Work across multiple software products and support systems.•Work with product support team on technical requests to ensure customer receives timely and complete resolution to their issue.•Craft thoughtful responses to key customer needs and collaborate with team on determining best path to resolution.•Work with resellers to purchase licenses on behalf of their customers in line with our existing partner program.•Manage side projects related to customer payment collections, customer intelligence, account data clean up, content campaigns and other tasks related to improving overall customer experience.

La Jolla, California

• Utilize Amazon's internal resources to research user issues and provide acceptable, in-policy solutions• Provide exceptional customer service to Amazon members from the UCSD campus and general San Diego area• Process and store roughly five-hundred packages per day in a prompt, orderly manner• Address customer concerns/criticisms with goal of coming to a satisfactory solution• Provide weekly feedback regarding customer concerns/criticisms to Amazon headquarters in Seattle• Ensure safety is exercised when transporting all packages to/from the site• Protect the integrity of confidential customer information• Work with a team by providing support and criticism when appropriate, with the goal of improving the site's performance and rate of customer satisfaction• Participate in marketing events to inform the campus community about the site's benefits and convenience

La Jolla, California

• Maintained storefront whilst frequently working alone• Responsible for regular restocking, cleaning, new associate training and customer assistance• Promoted from associate to shift manager after 2 months of employment• Foster excellent, positive relationships between the shop and the surrounding community• Help facilitate the collaboration of the shop with organizations and workplaces of varying size through catering• Provide extensive information to customers inquiring about sourcing of product, nutritional facts of products, logistics of a catering event, etc.