Kimberly Carreon Email & Phone Number

Greater San Diego Area

• Respond to incoming support requests that include helping with transferring licenses, setting up new accounts, issuing quotes, processing orders and assisting customers and admins with installing/ activating their.
• Foster and maintain great relationships with clients from around the world, of varying organization size.
• Manage assigned accounts to ensure timely license renewals and implement strategies for growth.
• Work across multiple software products and support systems.
• Work with product support team on technical requests to ensure customer receives timely and complete resolution to their issue.
• Craft thoughtful responses to key customer needs and collaborate with team on determining best path to resolution.

La Jolla, California

• Utilize Amazon's internal resources to research user issues and provide acceptable, in-policy solutions
• Provide exceptional customer service to Amazon members from the UCSD campus and general San Diego area
• Process and store roughly five-hundred packages per day in a prompt, orderly manner
• Address customer concerns/criticisms with goal of coming to a satisfactory solution
• Provide weekly feedback regarding customer concerns/criticisms to Amazon headquarters in Seattle
• Ensure safety is exercised when transporting all packages to/from the site

La Jolla, California

• Maintained storefront whilst frequently working alone
• Responsible for regular restocking, cleaning, new associate training and customer assistance
• Promoted from associate to shift manager after 2 months of employment
• Foster excellent, positive relationships between the shop and the surrounding community
• Help facilitate the collaboration of the shop with organizations and workplaces of varying size through catering
• Provide extensive information to customers inquiring about sourcing of product, nutritional facts of products, logistics of a catering event, etc.