Kimberly Duncan work email
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Kimberly Duncan personal email
I am a disciplined, growth-focused delivery leader who builds long lasting customer relationships and is dedicated to delivering high customer satisfaction and SAAS adoption. I am adept at architecting delivery solutions and processes to optimize operations, establish governance and create a framework for high margin delivery. I cultivate and mentor delivery professionals through ethical leadership, authenticity, and humility. I have learned that through curiosity, approaching situations with a beginner mindset, fosters an open and collaborative leadership structure. Strong ability to maximize cross department collaboration with solutions, sales, and operations to manage technology implementations, influence service results and expand sales success.My leadership style:-Encourage authenticity-View problems holistically and listen to understand, not answer -Model transparent staff communication, coaching and empowerment-Navigate complexity, with a disciplined approach to delivery and work the roadblocks-Be approachable
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Senior Director Offering Business StrategyVerint Jun 2021 - PresentMelville, New York, Us
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Senior Director | Customer Success OperationsVerint Nov 2019 - May 2021Melville, New York, UsEstablish and lead Verint’s delivery practice enabling go-to-market strategy with a repeatable and streamlined approach across Services, Support, and Cloud Operations LOBs. Team of 4 direct and 3 indirect reports reporting to Vice President. Company valued at $1.1B with 6K employees.
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Managing Director | Advanced Customer ServicesOracle 2012 - 2019Austin, Texas, UsLed customer service management for Oracle’s Cloud customers located in the Southeast. Cultivated client relationships and strategized with Client Directors to deliver the highest level of business value for 8 key accounts in portfolio. Reported to Vice President, managed $15M portfolio and staff of 8 direct and 20 indirect reports. -
Delivery Director | Managed Cloud ServicesOracle 2012 - 2015Austin, Texas, UsOwned a $1.3B e-commerce national leader in vehicle remarketing services, digital marketing, and software solutions for the industry. Reported to Regional Director, managed $9M account with a team of 20 indirect reports.
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Practice DirectorOracle 2007 - 2011Austin, Texas, UsRan the Application Technology Practice (ATP) for North America Government, Healthcare & Education Service Line. Reported to Vice President, managed $15M AR and teams from 25-40.
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Practice Manager - South CommercialOracle 2004 - 2006Austin, Texas, UsManaged $10M AR and a team of 35 direct reports. Led the ATP for North America Consulting, reported to Vice President
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Portfolio Manager - Southeast Applications Technology TeamOracle 2000 - 2004Austin, Texas, UsControlled $1M-$3M large scale technology projects for Southeast Application Technology team
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Information Technology Director - Professional Services SystemsVanstar/Inacom 1996 - 2000UsDirected a team of managers and project managers for Inacom’s Professional Services Systems organization. Responsible for strategic planning and tactical execution of Inacom’s Enterprise Strategic Systems Vision. Provided leadership, planning, budgeting and resources for large information capital technology programs that encompassed multiple projects and systems. Liaised between information technology segments, and internal and external clients. Managed annual operational budget of $15M for capitalized projects. -
Senior Project ManagerVanstar/Inacom 1992 - 1996UsManaged internal and external projects from inception through delivery. Translated business units’ strategic vision into tactical projects for quality execution. Assembled project teams, assigned individual tasks, identified appropriate resources needs, and developed schedules to meet project milestones. Proven ability to motivate staff, foster collaboration, and manage diverse project teams.Projects included Clarify (Call Center Systems); Multi-Currency Financials; Oracle Project Accounting and Oracle Financials; NOVA Systems
Kimberly Duncan Skills
Kimberly Duncan Education Details
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University Of North Carolina At Chapel HillInternational Studies - Political Science With East Asian Concentration
Frequently Asked Questions about Kimberly Duncan
What company does Kimberly Duncan work for?
Kimberly Duncan works for Verint
What is Kimberly Duncan's role at the current company?
Kimberly Duncan's current role is Offering Business Strategy, Product Management.
What is Kimberly Duncan's email address?
Kimberly Duncan's email address is ki****@****ast.net
What schools did Kimberly Duncan attend?
Kimberly Duncan attended University Of North Carolina At Chapel Hill.
What skills is Kimberly Duncan known for?
Kimberly Duncan has skills like Oracle E Business Suite, Enterprise Content Management, Program Management, Cloud Computing, Pre Sales, Oracle, Enterprise Software, Integration, Sdlc, Management, Strategy, Requirements Gathering.
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