Kimberly Cho Email & Phone Number

Cambridge, Massachusetts, United States

Boston, Ma

- Coordinated, prioritized, and published content updates from multiple departments to the institution’s primary website, with over 2000 pages and 1 million pageviews monthly, as well as 10 microsites.- Participated in an on-call schedule to provide emergency troubleshooting assistance for our customer facing staff during and outside museum working hours 362 days of the year.- Led a web development team in the implementation and testing of a front end redesign of the primary museum website, including over 10 new pages to create a framework for new templates going forward, and engaged with a cross-departmental project team to make sure all major stakeholders needs were met.- Worked with release coordinator, business owner, and 3rd party vendor to create and implement a new software development QA and release process for monthly releases, which led to a reduction in urgent release-related issues by 80%.

Cambridge, Massachusetts

- Supervise a global team to service over 100 clients in 20 countries to provide Level 1 support and manage Level 2 support escalation.- Handle project management, execution, and coordination of applicant experiences on a client facing platform, including QA processes, managing client translations, releases and deployments.- Oversee engineering support for client project deliverables, such as: custom client workflows, feature enhancements and modifications to our external platform, model implementations in conjunction with the Client Modeling & Analytics team, and on-premise deployments of our software.

Cambridge, Massachusetts

- Supported the full life cycle of over 100 customer-facing questionnaires on four different client platforms, including end to end QA testing for UI/UX, logic, data quality, product requirements, and front and back end issue troubleshooting.- Held trainings and contributed to monthly newsletters that explained technical product features to Account Managers.- Wrote technical specifications and managed a team of developers, translating partner needs to tangible product configuration.

College Of Nursing Clinical Simulation Lab

- Provided on-site technical support for 30 manikin-based clinical simulations that replicate medical conditions and test nurse responses.- Managed and trained a team of student workers in lab setup and cleanup for more than 40 classroom lab skills.- Prepared and maintained both College of Nursing Simulation Labs in Amherst and Springfield, MA consisting of five simulation rooms, two major lab classrooms, one telehealth training center, and one simulated nursing home care environment for over 500 students.- Provided 3-4 simulation equipment and technology training seminars for new faculty each semester.- Created and maintained up-to-date documentation for simulation manikins, telehealth communicationequipment, recording studio equipment, and assorted lab equipment.- Collaborated with clinical nursing faculty to program and build new clinical simulations.

Greater Boston Area

- Implemented over ten features to an MVC framework consisting of a PHP Smarty templating engine, MySQL, and HTML/CSS in order to build dynamic web applications using functional client descriptions and client use cases.- Collaborated in a team to design and implement a customer portal that allows over 700 customers to order fuel deliveries online.

College Of Nursing Clinical Simulation Lab

- Recorded and produced videos of nursing class lectures, simulation lab introduction, and class videos for student review.- Provided minor IT work on-site and remotely, including front-end content management configuration.

School Of Computer Science, Computer Vision And Graphics Lab

- Worked with LeapMotion sensor (3D, hand-gesture based sensor) to create prototype 3D modeling software (using 3D transformations).- Created dynamic shading in a 3D environment by implementing a simple shadow map using shaders (graphics hardware programming).- Participated in weekly lab meetings to discuss leading and relevant Computer Vision and Graphics research papers.

School Of Computer Science

- Reviewed and graded student work for class, which included semester-long software development project.- Communicated with Usability professors about assignments and grading requirements.

Easton, Ma

- Collaborated with team to create curriculum for two sessions of three week classes.- Taught Photoshop CS5 to four classes of approximately fifteen children each, ages 10-15.

Bachelor Of Science (Bs), Computer Science

Left fielder on the club softball team.

Education record